Job Description

FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY

Restaurant Supervisor (Saffron)

Scope and Responsibilities:

• Plan, assign, and monitor duties
• Guest Satisfaction
• Ensure that all in-suite deliveries are made according to time frames set
• Ensure that the guests are provided with efficient and professional service.
• Establishing the level of customer experience for the restaurant and working
  daily to maintain and improve it.
• Set up room service order in a thorough and swift manner
• Guest satisfaction other duties as assigned
• Answer phones using appropriate Verbiage
• Room Service Order
• Addresses customer concerns on a timely basis.
• Practice professional and clear communication skills.
• Monitor supervisor performance, using correct language and ensuring fairness and respect to all.
• Ensure that procedures are in place for using expensive equipment to minimize breakage
• Clearly describes standards to all staff.
• Ensuring the service staff operate efficiently
• Upholding high hygiene standards
• Marketing and promoting products
• Maintain inventory and stock

Qualifications:

• Bachelor's degree in Hotel Management or related field
• Minimum 1 years of experience as a Restaurant Supervisor or 3 + Years experience as a waiter/Waitress in the hospitality industry, with an emphasis on food and beverages.
• Training attendance on HACCP, Supervisory Excellent, Wine Training, Leadership Competency is an advantage