Shift Leader / Shift Manager
Make $14.50–$20/hour | Leadership Growth Path to GM
At Marco’s Pizza, we don’t just hire employees — we build leaders.
Our teams operate like families. We hire based on character and attitude, then train the skills needed to succeed. Everything we do is built on one mindset:
See It. Own It. Solve It. Do It.
If you’re dependable, take pride in your work, and want to step into leadership, this is where it starts.
WHY THIS ROLE MATTERS
Shift Leaders are responsible for Product, Service, and Image — the foundation of every great Marco’s Pizza.
You lead the shift, set the tone, and ensure every Guest receives a 5-Star experience.
This is also our primary development role for future Assistant Managers and General Managers.
WHAT YOU GET
? Competitive Pay
- $14.50–$20/hour based on experience
? Real Leadership Experience
- Run shifts and lead a team
- Make decisions that impact the business
? Growth Opportunity
- Clear path to Assistant Manager ? General Manager
- We promote from within
? Strong Team Culture
- Supportive environment
- High standards with real accountability
WHAT YOU’LL DO
- Lead and supervise crew members during shifts
- Open and close the restaurant
- Coach and train team members in real time
- Ensure food quality, speed, and accuracy
- Work all stations (makeline, ovens, prep, guest service)
- Maintain cleanliness and food safety standards
- Support delivery operations and coordination
- Handle challenges and keep the team focused
WHAT WE’RE LOOKING FOR
Required:
- Ability to lead by example in a fast-paced environment
- Strong work ethic and reliability
Preferred (not required):
- Restaurant or shift leadership experience
- ServSafe Certification
SUCCESS IN THIS ROLE LOOKS LIKE
- Taking ownership without being asked
- Leading with confidence and positivity
- Coaching teammates to improve performance
- Staying calm under pressure
- Taking pride in the product and guest experience
PHYSICAL REQUIREMENTS
- Ability to stand for extended periods (up to 10 hours)
- Ability to lift up to 50 lbs
- Ability to work in a fast-paced environment
Additional Notes:
Headquartered in Toledo, Ohio, Marco’s Pizza is one of the fastest-growing pizza brands in the United States. Marco’s was founded in 1978 by Italian-born Pasquale (“Pat”) Giammarco and thrives to deliver a high-quality pizza experience, known for its dough made from scratch and its three fresh signature cheeses. The company has grown from its roots as a beloved Ohio brand to operate and franchise over 1,200 stores in 35 states with locations in Puerto Rico, the Bahamas, and Mexico. Most recently, Marco’s was recognized as America’s Favorite Restaurant in the Limited-Service Pizza category by Nation’s Restaurant News using Technomic Ignite Consumer 2024 dataꝉꝉ. Other recent accolades include ranking No. 48 on Entrepreneur Magazine’s 2024 “Franchise 500” ranking, earning a coveted spot as the only top 5 pizza chain to rank on Newsweek’s 2025 “America’s Best Customer Service” in pizza chains list, earning a spot on QSR’s Top 50, and being featured on Nation’s Restaurant News’ prestigious “Top 500” ranking.
ꝉꝉAccording to Technomic’s 2024 America’s Favorite Restaurants data, Marco’s Pizza secured the top spot in the Limited-Service Pizza category with a 53.4% composite top-box rating, indicating the share of recent guests who gave the brand the highest possible rating for each of the guest experience attributes. Data for America’s Favorite Chains comes from Technomic Ignite Consumer, which collects information about how brands impact consumers and how consumers interact with those brands via online surveys. For more information: www.technomic.com/ignite-consumer.
