Job Description

Now Hiring: Hotel Restaurant Server PM - $11.00 + tips

We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. The associate provides excellent guest service, prepares hot and cold beverages, preps food according to par sheets, bussing, washing dishes, serving, bartending, barista duties, cash handling, ensures all opening and closing duties are performed, completes daily required side duties. The position rotates from serving duties to counter/barista duties.

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:
The Server performs guest service in the dining room, bistro or food service outlet by making sure that all dining room guests are seated at clean and properly set up tables, that all guests receive prompt attention, have their orders promptly prepared and served, and that tables are cleaned and ready for the next guests. The server cheerfully serves guests, takes food orders and provides follow up for satisfaction. The server has thorough knowledge of all food and beverage items, correct plate presentation, and temperature controls.

Responsibilities and essential job functions include but are not limited to the following:
• Maintains a calm demeanor during periods of high volume or unusual events
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
• Concord and Brand operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
• Maintains a clean and organized workspace
• Maintains regular and punctual attendance
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
• Comply with a dress code that prohibits displaying tattoos, piercings in excess of one per ear, and unnatural hair colors, such as blue or pink
• Available to perform many different tasks within the hotel kitchen during each shift

Why Join Concord?

At Concord Hospitality, we put our Associates First We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”