Job Description

Who We Are…

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

The Property…

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

At LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

The Role…

We are seeing a dynamic server to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*.

A Server is responsible for anticipating the needs of restaurant guests and team members and providing them with everything they will need for complete experience. They are an ambassador for the restaurant. Each guest will be welcomed and acknowledged in a way that aligns with our culture of best-in-class service, while our standards are met and maintained at all times. With a combination of passion for hospitality and the right communication with other departments, you have the ability to make the guest’s experience more than memorable. The primary role is to communicate guest food and beverage orders to the kitchen and bar, but the role is also to act as a guide to our guests.

The person having this position must possess good communication skills, have the ability to resolve conflicts and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

1. Welcome every guest promptly and set the tone of kindness and attentiveness
2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
3. Provide an enjoyable experience by building a connection of care and hospitality that aligns with The LINE’s standards of excellence, professionalism and friendliness
4. Deliver proactive and consistent hospitality by maintaining a strong understanding of the sequence of service and executing it with every guest interaction
5. Must possess a full knowledge of menu items, their ingredients and preparation techniques
6. Possess expert knowledge of the POS system to correctly and strategically coordinate guest food and beverage orders
7. Clear, mark and take ownership of table maintenance. Wipe and reset tables
8. Anticipate guest needs, including pre-bussing, re-ordering, check delivery and payments and ensure overall guest satisfaction
9. Follows alcohol awareness procedures and policies
10. Responsible for receiving payment for all items ordered, receives and correctly handles cash, appropriate receipt and distribution of gratuity
11. Assist coworkers in any task necessary to ensure a great environment for guests and coworkers
12. Execute any additional employee duties requested by management
13. Possess expert knowledge of all food and beverage aspects of the restaurant
14. Maintain an increased awareness of safety issues throughout the hotel
15. Participate in scheduled departmental and administrative meetings as requested
16. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
17. Be familiar with all safety and emergency procedures including OSHA requirements

Knowledge, Requirements and Skills

1. High-School diploma or GED preferred
2. Two (2) years’ experience in high volume dining and fine dining preferred
3. Work varied shifts, including weekends and holidays
4. Excellent reading, writing and oral proficiency in the English Language
5. Excellent organizational skills and attention to detail
6. Ability to multitask
7. Excellent communication skills
8. Able to handle a large volume of guest interactions in an efficient and courteous manner
9. Work well under pressure, requires being a team player
10. Must have all up to date state required certifications

Working Conditions/Environment

1. The noise level in the work environment is usually moderate
2. The person having this responsibility may have to lift up to 30lbs on a daily basis
3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Doors Are Yours To Open…

The LINE is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply today and join us as a Server.

Work Perks…

• $300 dollar bonus for DC Ward 1 Residents
• Referral bonus + competitive compensation
• Discounted family rates
• Family meals

Other Benefits offered as legally required by local/state/federal laws.

Compensation: $10.30 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.