Job Description

#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and

craft beverage company by delivering the perfect brand experience for every

lifestyle and occasion. Through our commitment to excellence, honouring our

roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

Nestled in British Columbia’s stunning North Okanagan Valley, Gray Monk Estate Winery is renowned for its legacy of producing premium wines. As the birthplace of Pinot Gris in Canada, we take immense pride in crafting this signature varietal, along with a range of other award-winning wines.

Our breathtaking vineyard, overlooking Okanagan Lake, combined with a dedication to exceptional hospitality, makes Gray Monk a premier destination for wine lovers worldwide. At the heart of it all is our passionate team, united by the desire to create experiences that reflect the unique spirit of Lake Country and the Okanagan Valley.

About the Role

Are you passionate about food, wine, and creating memorable guest experiences? The Lookout Restaurant at Gray Monk Estate Winery is looking for enthusiastic Servers to join our team. In this role, you’ll deliver exceptional front-of-house service while creating elevated dining and wine-focused experiences through strong technical service, product knowledge, and genuine hospitality.

We’re seeking team members who thrive in a fast-paced environment, enjoy connecting with guests, and take pride in delivering warm, professional service that reflects the quality of our estate and brand.

Availability & Operating Schedule

We are currently hiring Servers with flexible availability as we transition into our peak season; we are open 7 days a week!

Key Responsibilities

Deliver Memorable Guest Experiences

• Provide warm and engaging service from the moment guests are seated until their departure.
• Adhere to the Property’s Standards of Service to ensure a consistent and exceptional dining experience.
• Build meaningful connections with guests, creating a memorable and personalized experience.

Support Team Development

• Assist in training and mentoring junior service staff to maintain high service standards.

Communicate and Collaborate

• Articulate our wine and food philosophies confidently to guests.
• Communicate guest requests and needs effectively with the kitchen, management, and team members to ensure a seamless dining experience.

Drive Sales and Engagement

• Promote Wine Club memberships and contribute to sales initiatives.
• Stay informed about on-property events and brand positioning to support marketing efforts.

Administrative and Safety Duties

• Accurately complete daily cash-outs and maintain updated training and certification records.
• Follow all safe work procedures and report any unsafe conditions to management.

What You Bring

• A passion for delivering exceptional guest service and creating memorable dining experiences.
• Strong verbal communication skills with an ability to build rapport with guests.
• A positive attitude and the ability to thrive in a fast-paced environment.
• Experience in serving, hospitality, or related roles is an asset.
• A Serving It Right Certificate (required).

Work Environment & Expectations

• Must attend all scheduled training and staff meetings.
• Flexible availability, including holidays, weekends, and evenings.
• Outdoor work during patio season, sometimes in extreme heat (up to 40°C).

Perks & Compensation

• Competitive hourly wage plus gratuities.
• Employee gift card with a monthly allowance for Andrew Peller products and experiences (yes, free wine!).
• Work with a fun and passionate team in a beautiful, dynamic setting.
• Opportunity to grow your skills and develop your career in the hospitality and wine industry.

Join Our Team

If you have a passion for hospitality, wine, and creating unforgettable dining experiences, we want to hear from you! Apply today to join The Lookout Restaurant at Gray Monk Estate Winery as a Server and become a valued member of our team.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email people.culture@andrewpeller.com

Equal Opportunity Employment:

At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

This role is being posted to fill an existing vacancy.