Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with company match
• Commuter and Company-paid Toll Programs

The Restaurant Server is responsible for delivering exceptional dining experiences through attentive, knowledgeable, and personalized service. This role welcomes guests, provides menu recommendations, takes accurate food and beverage orders, and ensures timely, professional service throughout each meal.

Restaurant Servers may be assigned to any of South Seas' three unique dining venues, each offering a distinctive atmosphere and menu while sharing the same commitment to exceptional hospitality. Whether serving families enjoying a casual meal, guests celebrating a special occasion, or visitors relaxing after a day on the island, Restaurant Servers create memorable experiences that reflect the South Seas brand.

RATE OF PAY: $12.00 per hour + tips

ESSENTIAL FUNCTIONS

• Provide warm, genuine, and professional service to every guest from arrival through departure.
• Create memorable guest experiences by anticipating needs and exceeding expectations.
• Present menus, explain daily specials, answer questions, and make knowledgeable food and beverage recommendations.
• Accurately enter orders into the POS system while ensuring modifications and dietary restrictions are communicated to the kitchen.
• Serve food and beverages promptly while maintaining established service standards.
• Monitor guest satisfaction throughout the dining experience and resolve concerns professionally or involve leadership when appropriate.
• Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and beverage offerings.
• Upsell appetizers, specialty beverages, desserts, and featured menu items to enhance the guest experience.
• Process guest payments accurately and efficiently.
• Maintain clean, organized, and properly stocked service stations throughout each shift.
• Complete opening, side work, and closing duties according to department standards.
• Assist with resetting tables and maintaining dining room appearance.
• Work collaboratively with hosts, bartenders, kitchen staff, food runners, and fellow servers to ensure seamless operations.
• Follow all responsible alcohol service guidelines and verify identification when required.
• Maintain compliance with all food safety, sanitation, and health department regulations.
• Adhere to South Seas grooming, appearance, and uniform standards.
• Support resort events, special functions, and banquet operations as business needs require.
• Perform other duties as assigned.

What are we looking for?

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent preferred.
• Must have valid driver's license, motor vehicle background check will be completed.
• Must be 18 years of age or older to hold this role, serving/selling alcohol in the state of FL.
• Previous restaurant serving experience preferred; upscale resort or hospitality experience is a plus.
• Experience using POS systems preferred.
• Alcohol awareness certification or ability to obtain required (can obtain through South Seas.
• Food Handlers Certification or ability to obtain required (can obtain at South Seas)

KNOWLEDGE, SKILLS & ABILITIES

• Passion for providing exceptional guest service.
• Strong communication and interpersonal skills.
• Ability to build rapport with guests while maintaining professionalism.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work collaboratively within a team environment.
• Basic math skills for handling guest payments.
• Ability to remain calm and professional during busy service periods.
• Flexible schedule, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods throughout the shift.
• Frequently lift and carry trays, food, and beverages weighing up to 40 pounds.
• Frequently bend, reach, stoop, kneel, and twist.
• Ability to work in indoor and outdoor dining environments in varying weather conditions.
• Ability to safely navigate crowded dining rooms while carrying trays and beverages.

Compensation:

$12.00

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$12.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.