Describes all menu items; methods of preparation and prices as needed.
Ø Accommodates any special requests that the kitchen is able to deliver for the guest.
Ø Upsells established menu items or specials to maximize food and beverage revenues.
Ø Serves menu items to guests in a prompt and courteous manner and according to established service standards.
Ø Performs pre- and post-shift side work; stock service station, makes coffee, etc.
Ø Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
Ø May assist Greeter/ Cashier with greeting and seating guests; may assist bus person with clearing table and filling glasses.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Health and Safety:
Ø Follow hotel safe work procedures and policy, including the use of personal protective equipment.
Ø Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
Ø Report all injuries or illnesses to a supervisor or manager immediately.
Ø Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
