Job Description

This position provides administrative and hands-on support to the Food and Beverage department.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

• Provide general assistance with F&B management and administrative needs.
• Assist with redesigning F&B menus and signs using InDesign and Canva.
• Keep up with e-mail and phone guest communication in a timely manner.
• Provide OpenTable restaurant account maintenance and support.
• Book private dining events, and coordinate the events with Restaurant managers and Culinary Team.
• Create REOs and process CC Authorizations through Sertify.
• Communicate efficiently with Restaurant and Culinary Leadership to send out a weekly forecast.
• Assist with pop-up amenities.
• Ensure compliance with brand standards. Inform hotel/resort associates of F&B events and updates.
• Ensure customer satisfaction by following up on guest problems and complaints.
• Reply to guest reviews on OpenTable and Revinate.

Qualifications

• Previous food and beverage experience strongly preferred.
• Experience with cash handling preferred.
• Excellent written and verbal communication skills.
• Demonstrate the ability to interact with guests and coworkers in a friendly, enthusiastic manner.
• Experience with the following software applications: OpenTable, Canva, InDesign, and Microsoft Office.

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