Job Description

Are you ready to make your mark in one of the most iconic landmarks of New York City? We're seeking an enthusiastic and dynamic General Manager to lead the launch and management of our brand new store in the legendary Empire State Building!

Join the Ghirardelli team!

Qualifications

The General Manager is most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the Company and its reputation. The General Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

General Management

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
• Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store

Restaurant and Retail Operations

• Establishes and effectively prioritizes daily store activities
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Properly uses POS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
• Works in tandem with regional manager to establish store plans that are attainable and growth-oriented
• Works in conjunction with regional manager and finance department to establish profit and loss for the store
• Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel

People Management

• Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
• Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices