We are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.
Handle restaurant reservations accurately via phone, email, and reservation systems
Coordinate dining arrangements across all hotel restaurants and outlets
Provide detailed information on menus, promotions, operating hours, and special events
Manage guest preferences, special requests, and VIP arrangements
Liaise closely with restaurant managers and host teams to ensure smooth operations
Maintain up-to-date reservation records and seating plans
Handle guest inquiries and concerns professionally and promptly
Ensure all interactions reflect the hotel’s luxury service standards
Previous experience in a similar role within a 5-star or luxury hotel environment
Strong communication and interpersonal skills
Excellent telephone etiquette and customer service skills
Ability to multitask in a fast-paced environment
Proficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantage
Fluent in English; additional languages are a plus
Well-groomed, professional appearance and positive attitude
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
