In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.
Key Responsibilities:
Operational Management:
Oversee the overall restaurant operations, ensuring seamless service and guest satisfaction.
Maintain high standards of food quality, presentation, and service in line with Pullman Jakarta Indonesia’s brand guidelines.
Guest Experience & Service Excellence:
Ensure personalized and exceptional guest experiences, consistently exceeding expectations.
Handle guest feedback and resolve complaints promptly and professionally.
Monitor and maintain service standards through regular staff training and evaluations.
Marketing & Brand Promotion:
Collaborate with the marketing team to develop promotional activities and events to attract new and repeat guests.
Maintain the restaurant’s reputation and presence through digital platforms, social media, and partnerships.
Qualifications & Requirements:
Bachelor’s degree in Hospitality, Business Management, or a related field.
Minimum 5 years of experience in restaurant management, preferably in a luxury or fine-dining setting.
Strong knowledge of Japanese cuisine and beverage pairings is an advantage.
Excellent leadership, communication, and problem-solving skills.
Proven ability to manage budgets, drive sales, and enhance profitability.
Ability to work under pressure in a fast-paced environment with a focus on guest satisfaction.
Fluency in English and Bahasa Indonesia; proficiency in Japanese is a plus.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
