FULL MANAGEMENT JOB DESCRIPTION:
We are an award winning, locally owned multiunit franchisee.
Our team at Jersey Mikes is looking to grow our management team.
The management team is coach, mentor and leader of their business unit. These teams of dedicated professionals contribute and model great service, positive energy and dedication to the success of each and every member of their team, and our amazing customers every single day!
MANAGER JERSEY MIKES - $60,000
Lets talk! We are interested in speaking with experienced, service-oriented members of their communities regarding career opportunities in leadership:
We want to make sure you and your family is taken care of. Compensation also includes access to group health benefits including medical, dental, vision, paid life, short/long term disability, 401(k) with employer contribution and generous PTO.
We are a family-owned business and it shows. We lead with compassion in service of our community. We are dedicated to creating opportunities for success and teamwork for all team members.
MANAGER JERSEY MIKES - $60,000
ESSENTIAL FUNCTIONS / MAJOR ASSIGNMENTS
1. Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by
restaurant personnel.
2. Respond positively and quickly to customer concerns and correct problems before they affect customers.
3. Supervise and direct employees customarily and regularly during work hours.
4. Works independently and uses own discretion and judgment in executing duties and responsibilities.
5. Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the
performance of all employees.
6. Evaluate employees’ performance and hold employees accountable for meeting performance standards.
7. Communicate team goals and expectations to all employees; coach employees toward achieving goals, recognize
and reward employees who contribute to goals.
8. Make employment decisions regarding: hiring, discipline, advancement, termination, compensation.
9. Develop and execute the business plan for the restaurant.
10. Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when
necessary.
11. Utilize labor effectively to meet budgets while ensuring high quality of QSC.
12. Execute company-wide marketing programs.
13. Identify and develop local restaurant marketing strategies to maximize sales.
14. Ensure business and personnel practices are conducted according to state and federal laws and consistent with
company policies and procedures.
15. Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer
and employees.
16. Continued education including franchise specific certifications.
17. Transport cash deposits to bank in a secure personal vehicle.
18. 100% attendance
19. Model and promote all shared company values including compassion, communication and collaboration.
20. Any and all other duties assigned.
RESPONSIBILITY, SKILL, EFFORT, KNOWLEDGE, WORKING CONDITIONS –
1. Skills
a. Providing outstanding customer service.
b. Able to take initiative and problem solve.
c. Financial/analytical aptitude including planning, budgeting, scheduling and P&L management.
d. Strong organizational, planning and time management skills.
e. Excellent interpersonal communication.
f. Positive attitude
g. Team-oriented, adaptable, dependable and strong work ethic.
2. Effort
a. Interact with customers and professionally handle the most difficult and critical service issues that may
arise.
b. Must be able to read/write/speak English
c. Constant standing, twisting, reaching, grabbing, combined with periods of pushing, pulling and lifting up
to 50 pounds.
3. Knowledge
a. High school diploma or equivalent.
b. Minimum 2 years’ experience in a team/shift leader position (in a restaurant, retail, or convenience
store).
c. Jersey Mike’s phase 1 & 3 certification, and attend phase 2 within first 12 months.
d. Must be knowledgeable regarding employment law and Human Resources Practices.
e. Knowledge of business and management principles involved in strategic planning, resource allocation,
human resources modeling, leadership technique, and coordination of people and resources.
f. Basic math
g. Basic computer knowledge.
h. Food handler’s permit.
i. Valid driver license, with clean driving record and sufficient liability coverage.
4. Working Conditions
a. Sometimes involve exposure to excessive heat and cold associated with kitchen environment.
b. Exposure to various foods, cleaning chemicals, sharp utensils, and hazardous food preparation
equipment.
*The identify of all new hires will be verified by E-Verify*
Jersey Mike’s, a fast-casual sub sandwich franchise with more than 3,100 locations open nationwide, believes that making a sub sandwich and making a difference can be one and the same. Jersey Mike’s offers A Sub Above®, serving authentic fresh sliced subs and authentic Philly cheesesteaks grilled to order on freshly baked bread – the same recipe it started with in 1956 – and is passionate about giving back to its local communities.
Jersey Mike’s is consistently ranked amongst the top 10 franchises in America in Entrepreneur Magazine's annual Franchise 500. Nation's Restaurant News named Jersey Mike's as its "Fastest Growing Franchise" in the Top 100 three years in a row (2014, 2015, & 2016) and has been the fastest growing sub sandwich franchise every year for the last decade. Franchise Times consistently ranks Jersey Mike's in their annual "Fast & Serious" list, topping the list in 2017, which ranks the the "Smartest Growing Franchises" in the country.
The growth is fueled by passionate Jersey Mike’s fans who crave their subs made Mike’s Way® with the freshest vegetables and The Juice: red wine vinegar and olive oil blended to perfection. It's an exquisite zing -- a splash of extra and unexpected. The company uses only premium meats and cheeses sliced on the spot and piled on delectable bread baked fresh in the restaurant throughout the day. The company wins best sub awards in virtually every market it enters.
Founder & CEO Peter Cancro started the company at age 17, before he was even legally able to slice a sub. The company remains committed to making a difference in the communities it serves. With a history steeped in philanthropic endeavors, Jersey Mike’s locations across the country have raised hundreds of millions for local charities since the beginning. Several community service initiatives mark the calendar for Jersey Mike’s, including the Annual Day of Giving which owners give 100% of all sales to a charity on 1 special day in March.
