Job Description

The Restaurant Manager for Delilah at Wynn Las Vegas is responsible for leading daily operations within a high-profile, luxury dining and entertainment venue. This role ensures seamless execution of service, exceptional guest experiences, and alignment with Wynn’s Forbes Five-Star standards.

Delilah operates as a modern-day supper club, blending fine dining, live entertainment, and nightlife energy. The Restaurant Manager must deliver elevated hospitality while managing a dynamic environment that includes VIP clientele, high-volume service periods, and entertainment-driven dining.

Key Responsibilities

Operational Leadership

• Oversee all front-of-house operations, ensuring seamless service flow across dining, lounge, and entertainment components
• Manage opening, operating, and closing procedures to ensure readiness and adherence to Wynn standards
• Monitor dining room pacing, table turns, and guest flow to maximize both experience and revenue
• Ensure all environmental elements (lighting, music, temperature, presentation) align with the Delilah brand experience

Guest Experience & VIP Service

• Deliver highly personalized service aligned with Wynn’s luxury hospitality standards
• Engage and interact with VIP guests, ensuring expectations are anticipated and exceeded
• Resolve guest concerns immediately, implementing service recovery strategies when needed
• Collaborate with VIP Services, Nightlife, and Casino Marketing teams to enhance guest experiences

Team Leadership & Development

• Recruit, train, mentor, and supervise FOH team members including servers, hosts, and support staff
• Conduct pre-shift meetings to communicate VIPs, events, entertainment schedules, and service priorities
• Foster a high-performance culture that promotes professionalism, accountability, and collaboration
• Provide coaching, performance evaluations, and corrective action when required

Financial & Business Management

• Drive revenue through optimized seating strategies, upselling, and premium guest experiences
• Monitor labor, scheduling, and productivity to meet financial targets
• Control inventory and purchasing, ensuring alignment with cost objectives
• Analyze business trends, guest feedback, and performance metrics to improve operations

Entertainment & Event Integration

• Coordinate closely with entertainment, nightlife, and event teams to execute nightly programming
• Ensure smooth transitions between dining, live performances, and late-night atmosphere
• Support private events, special activations, and high-profile bookings

Compliance & Brand Standards

• Ensure adherence to all health, safety, and sanitation regulations
• Maintain compliance with company policies and Nevada regulatory requirements
• Uphold Wynn grooming, uniform, and presentation standards across all team members
• Act as an ambassador of the Wynn brand and Delilah concept

Qualifications

Education & Experience

• High school diploma or equivalent required; degree in Hospitality or related field preferred
• 2+ years of management experience in fine dining, luxury hospitality, or nightlife-driven restaurants
• Experience in high-volume, VIP-driven environments preferred

Knowledge & Skills

• Strong understanding of fine dining service standards and luxury guest experience
• Ability to manage both restaurant and nightlife-style operations within a single venue
• Proven leadership and team development capabilities
• Strong financial acumen, including labor and cost control
• Excellent communication, problem-solving, and organizational skills

Licenses & Certifications

• Must be able to obtain and maintain all required work cards and gaming licenses
• Food Safety Certification (e.g., Health Card) required
• Alcohol Awareness certification required

Work Environment

• High-energy, high-profile environment combining restaurant and nightlife elements
• Requires evenings, late nights, weekends, and holidays
• Must be comfortable working in a fast-paced, entertainment-driven setting

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.