Job Description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We are seeking an experienced and driven Restaurant Manager to lead our award-winning In-Room Dining team at Crown Towers Melbourne. Reporting to the Food & Beverage Manager, this role is responsible for the overall leadership, performance and success of our high-volume room service operation

Guided by Crown’s 4Cs of Service Excellence - Be Courteous, Connect, Create and Care - you will lead a large team to deliver exceptional guest experiences, drive operational excellence and ensure the highest standards of service are consistently achieved.

This is an exciting opportunity for a hospitality leader looking to further their career within one of Australia's leading luxury hotel environments

In this role, you will:

• Lead the day-to-day operations of In-Room Dining, ensuring exceptional service delivery and operational excellence
• Drive team performance through coaching, mentoring and development of leaders and frontline employees
• Ensure outlet readiness, grooming standards and compliance with Crown policies and procedures
• Manage financial performance including budgeting, labour management, cost control and revenue optimisation
• Uphold Crown's service standards and values across all guest interactions
• Oversee rostering, workforce planning and succession development within the team
• Ensure compliance with all health, safety and responsible service obligations
• Collaborate with key stakeholders across the hotel to continuously enhance the guest experience

About You

• Demonstrated leadership experience managing large-scale food and beverage operations within a luxury hotel environment
• Proven ability to lead, motivate and develop high-performing teams
• A genuine passion for hospitality and delivering exceptional guest experiences
• Strong commercial acumen with experience managing budgets, labour and operational performance
• Highly organised with exceptional attention to detail and problem-solving skills
• Adaptable in high-pressure environments and able to lead teams through change
• Strong computer literacy skills, including a sound understanding of Microsoft Office Suite
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels

What We Offer

• Competitive remuneration
• Complimentary onsite meals and generous discounts across Crown hotels, parking, dining and entertainment
• A supportive and inclusive workplace that values individuality, diversity and belonging
• Career development opportunities within one of Australia's leading entertainment and hospitality organisations

Applications close: Thursday 5th November

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.