Job Description

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice

At Harrah’s & Tropicana Laughlin, our Food & Beverage leaders set the tone for exceptional guest experiences. When you join us, you become part of a company that values teamwork, innovation, and Caesars Entertainment’s signature Family Style Service—where every guest feels welcomed and every team member feels supported.

What Sets Us Apart

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment and our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long‑term financial goals
• Caesars Entertainment’s Signature Family Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Carnegies Café Manager – Tropicana Laughlin

The Café Manager is the heartbeat of Family Style Service—leading daily operations, inspiring a high‑performing team, and ensuring every guest enjoys a warm, seamless, and memorable dining experience. This role blends leadership, hospitality, and operational excellence, making you the driving force behind smooth shifts, satisfied guests, and a thriving café environment.

Operational Excellence

• Maintain a clean, organized, and energetic café environment at all times
• Oversee daily operations, ensuring smooth service flow and consistent quality
• Manage inventory strategically—balancing cost control with product availability
• Monitor food safety, sanitation, and compliance with all regulatory standards
• Uphold Tropicana Laughlin and Caesars Entertainment service standards with pride

Leadership & Team Development

• Lead, motivate, and support a team of food and beverage professionals
• Delegate tasks effectively and build efficient, balanced schedules
• Train, coach, and mentor team members to deliver Family Style Service
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive, collaborative work environment that boosts morale and retention

Guest Experience & Service Recovery

• Address guest concerns with professionalism, empathy, and quick resolution
• Turn challenging moments into opportunities for five‑star Family Style experiences
• Ensure all team members deliver warm, attentive, and consistent service

Administrative & Financial Responsibilities

• Manage labor, inventory, and operational costs responsibly
• Assist with ordering, receiving, and vendor communication
• Maintain accurate records, reports, and documentation
• Support POS oversight, cash handling accuracy, and operational controls

• High school diploma or equivalent required
• 1–3 years of hands‑on experience in a similar food outlet or supervisory role
• Valid Health Card and Alcohol Card (or local equivalent)
• Strong English communication skills for guest interaction and team leadership
• Basic math and computer proficiency, including POS systems and Microsoft Office
• Ability to thrive in a fast‑paced environment while maintaining composure and professionalism

Be Part of Something Legendary

As the Café Manager, you’re not just running a restaurant—you’re shaping the guest experience, elevating your team, and bringing Caesars Family Style Service to life every day. If you’re ready to lead with heart, energy, and excellence, we’d be proud to welcome you to the Caesars Entertainment family.