Job Description

The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property.

Key Responsibilities

Operational Leadership

• Oversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standards
• Manage opening, operating, and closing procedures to ensure operational readiness and consistency
• Conduct performance coaching, evaluations, and ongoing development conversations
• Foster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountability
• Lead daily shift briefings to communicate priorities, promotions, and operational updates

Guest Experience

• Deliver a fast, friendly, and consistent guest service experience aligned with resort standards
• Resolve guest concerns quickly and professionally, implementing service recovery strategies when needed
• Promote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenities
• Maintain visible leadership presence during peak periods to engage guests and support operations

Financial & Administrative Management

• Manage labor deployment to meet productivity and budget targets
• Monitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor cost
• Control inventory levels, ordering, and waste management for food, beverage, and supplies
• Review daily financial reports and identify opportunities for operational improvement

Qualifications

Education & Experience

• High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred
• 2 years of supervisory or management experience in quick-service, fast casual, or high-volume restaurant operations
• Experience in a casino, resort, or multi-unit environment preferred

Knowledge & Skills

• Strong operational knowledge of high-volume QSR or fast casual environments
• Proven ability to manage fast-paced service with a focus on speed and efficiency
• Strong leadership, coaching, and team development skills
• Financial acumen, including labor management and cost control
• Excellent problem-solving, organizational, and communication skills

Licenses & Certifications

• Food Safety Certification (e.g., Health Card)
• Alcohol Awareness certification

Work Environment

• Fast-paced, high-volume casino resort environment
• Requires extended periods of standing and walking
• Must be flexible to work nights, weekends, and holidays based on business demands

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.