Job Description

Black Bear Diner is hosting onsite interviews this week until 7/4/25 at the following location:

1045 W. 6th Street, Pueblo, CO 81003.

Hiring Managers will be on site between 8AM - 4PM all week doing on the spot interviews.

Key Responsibilities:

1. Staff Management:

• Supervise, train, and motivate all restaurant staff, including servers, cooks, and front-of-house employees.
• Assist with hiring and onboarding new team members.
• Delegate tasks and responsibilities to staff and ensure that they are performed to the diner’s standards.
• Conduct performance reviews and offer coaching and feedback to improve staff performance.
• Manage employee schedules and staffing levels to ensure proper coverage.

2. Customer Service:

• Ensure that all guests receive prompt, courteous, and professional service.
• Handle guest complaints and concerns efficiently and professionally, striving for guest satisfaction.
• Regularly interact with guests to ensure that their dining experience meets or exceeds expectations.
• Maintain a positive and welcoming atmosphere throughout the dining area.

3. Operational Management:

• Assist in managing day-to-day restaurant operations, including overseeing food preparation, kitchen operations, and cleanliness.
• Ensure the restaurant follows health and safety regulations, including sanitation and food safety standards.
• Maintain inventory control and order supplies as needed to ensure smooth operations.
• Monitor and control the quality of food and beverages, ensuring that they meet the Black Bear Diner’s standards.
• Ensure restaurant equipment is properly maintained and report any issues for repair.

4. Financial Management:

• Assist in managing the restaurant’s budget and financial performance, including controlling labor costs and food costs.
• Help prepare and review financial reports, tracking expenses, sales, and profit margins.
• Monitor and maintain cash handling procedures, ensuring accuracy and adherence to company policies.
• Participate in efforts to achieve sales targets and maximize profitability.

5. Marketing & Promotion:

• Assist with local marketing efforts to promote the restaurant and attract new guests.
• Ensure consistency in brand image and marketing materials.
• Encourage repeat business by fostering customer loyalty and maintaining strong community relations.

6. Compliance:

• Ensure that the restaurant complies with all federal, state, and local regulations, including those related to food safety, health codes, and labor laws.
• Ensure proper training for staff in areas such as alcohol service and food safety.

Qualifications:

• Experience:
• 2-3 years of restaurant management experience, preferably in a casual dining or full-service environment.
• Experience managing a team, providing leadership, and working with budgets and sales goals.
• Skills:
• Strong leadership and organizational skills.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong customer service skills with the ability to resolve conflicts in a professional manner.
• Proficiency in point-of-sale (POS) systems and other restaurant management software.
• Education:
• High school diploma or equivalent required; a degree in hospitality, business, or a related field is a plus.
• Physical Requirements:
• Ability to stand and walk for extended periods of time.
• Ability to lift up to 50 pounds.
• Ability to work in a high-energy, fast-paced environment.