Job Description

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Restaurant Manager - The Lobby to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in The Lobby Team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Lead and oversee the daily operations of The Lobby, ensuring smooth and consistent service delivery while maintaining Peninsula standards and operational excellence.
• Ensure exceptional guest satisfaction by anticipating guest needs, resolving concerns proactively, and delivering personalized dining experiences.
• Manage workforce planning, labor scheduling, and manpower utilization according to business demand while balancing productivity, service quality, and employee engagement.
• Maximize revenue opportunities through effective upselling, operational planning, and business awareness while maintaining cost and labor discipline.
• Drive guest engagement and service recovery by handling complaints, special requests, and unique guest situations with professionalism and discretion.
• Develop, coach, and mentor Assistant Managers, Team Leaders, and service colleagues to strengthen performance, capability, and succession readiness.
• Maintain operational readiness by ensuring cleanliness, equipment functionality, facility upkeep, and compliance with hygiene and food safety standards.
• Monitor and analyze financial and operational performance, preparing reports, following up on action plans, and identifying opportunities for improvement.
• Collaborate closely with Culinary and other hotel departments to ensure seamless operations and a consistently high-quality guest experience.
• Promote continuous improvement by identifying service enhancement opportunities and implementing initiatives that improve guest satisfaction and operational efficiency.

General Requirements

• Minimum 5 years of leadership experience within Food & Beverage operations, preferably in a luxury hospitality environment.
• Strong knowledge of restaurant operations, luxury service standards, guest relations, and outlet performance management.
• Strong commercial awareness, decision-making ability, and problem-solving skills with a focus on guest satisfaction and business results.
• Demonstrated ability to lead, motivate, develop, and retain high-performing teams through effective coaching and mentorship.
• Understanding of workforce planning, labor scheduling, productivity management, and cost control principles.
• Proficiency in systems, labor management tools, and other operational systems used within Food & Beverage environments.
• Effective communication skills in Japanese or English, with bilingual capability highly preferred.

We are delighted to receive your resume for further consideration.

The Peninsula Tokyo​

Perfectly located opposite the Imperial Palace and just minutes from the shopping capital of Ginza, The Peninsula Tokyo offers guests breathtaking views of the city’s iconic skyline. As we continue to enhance both our service excellence and career opportunities, we increased our base salary remuneration by over 29% in 2024. Entry-level monthly base pay now starts at JPY 302,100 across all departments.