Job Description

• Ability to professionally address customer complaints
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
• Ensures customer satisfaction with all aspects of the restaurant and dining experience
• Handles customer complaints, resolving issues in a diplomatic and courteous manner
• Ensures compliance with alcoholic beverage regulations
• Estimates food and beverage costs
• Manages inventory and purchases food and supplies
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service
• Hires and trains restaurant staff
• Organizes and oversees the staff schedules
• Conducts performance evaluations that are timely and constructive
• Oversees hiring, discipline, and termination of employees in accordance with restaurant policy
• Performs other duties as assigned

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management skills
• Excellent organizational skills and attention to detail
• Familiarity with food handling, safety, and other restaurant guidelines
• Proficient with Microsoft Office Suite or related software

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Ability to work a flexible schedule
• 3+ years of hospitality-related experience
• 2+ years of restaurant manager or leadership experience
• Current food handler's and TAM cards and other certifications as required by federal/state/local law
• Familiar with point-of-sale computers and software
• Comfortable using a computer, navigating Windows, Microsoft Office, and Outlook Email

• Customer service
• People management, fostering teamwork, and giving feedback
• Planning
• Developing budgets
• Self-motivated
• High energy Level
• Multi-tasking
• Resolving conflict
• Verbal communication

• Standing and walking for long periods of time
• Lift and carry 50 lbs., carry and balance plates, carry kegs, wine and beer cases as necessary
• Stand for periods of 8-10 hours
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken
• You may come into contact with pet hair or dander

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated