Job Description

Company Background:

Our client has multiple chains of F&B outlets in Malaysia, including chains that focus on local delights and even fast food. They are looking for a Restaurant Manager who is responsible for the overall performance and daily operations of their fast food outlet. This includes leading the team, managing financial performance, ensuring exceptional customer service, and maintaining brand standards.

Working Hours:

• 6 days per week
• 9am-4pm/12pm-8pm/5pm-1am

Job Responsibility:

1. Operations Management:

• Ensure smooth day-to-day operations of the outlet, including opening and closing procedures.
• Maintain high standards of food quality, service, cleanliness, and safety.
• Monitor inventory levels and manage stock rotation to minimise waste and ensure freshness.
• Oversee equipment maintenance and report any issues promptly.

2. Staff Management & Rostering:

• Recruit, train, and supervise team members, including cashiers, kitchen staff, and assistants.
• Create and manage staff rosters to ensure optimal staffing levels based on sales forecasts and peak hours.
• Conduct performance reviews, provide feedback, and implement corrective actions when necessary.
• Foster a positive and motivated work environment aligned with the company's culture.

3. Procurement & Inventory Control:

• Manage procurement of food supplies, packaging, and other operational items within budget.
• Liaise with approved suppliers and ensure timely delivery of goods.
• Conduct regular stock takes and reconcile inventory records to prevent shortages or overstocking.
• Monitor food costs and implement cost-control measures without compromising quality.

4. Sales & Financial Management:

• Achieve sales targets and maximise profitability through effective execution of promotions and upselling.
• Handle cash management, daily reconciliations, and deposit preparations.
• Analyse financial reports and take action to address variances.
• Control operational costs, including labour, food, and utilities.

5. Customer Service & Brand Standards:

• Ensure every customer receives friendly, efficient, and memorable service.
• Address customer complaints promptly and professionally.
• Uphold the company's brand standards in food presentation, store appearance, and service delivery.

6. Compliance & Safety:

• Ensure compliance with health, safety, and hygiene regulations.
• Conduct regular safety audits and train staff on emergency procedures.
• Adhere to company policies and legal requirements.

Qualifications & Skills:

• Minimum 2 years of experience in a restaurant management role, preferably in fast food chain.
• Experience with rostering, procurement, and inventory management.
• Strong leadership and team management abilities.
• Excellent organisational and problem-solving skills.
• Proficiency in POS systems, MS Office, and inventory software.
• Financial literacy (budgeting, cost control, P&L analysis).
• Customer-focused with high integrity.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, including weekends and public holidays.
• Fluent in English and Bahasa Malaysia. Additional languages are a plus.

Please click apply or send your resume to jolene@talentrecruit.com.my. Only shortlisted candidates will be contacted.