Job Description

Company Background
We are representing a well-established restaurant in the Food & Beverage (F&B) industry, specializing in premium Western cuisine and meat-focused dining experiences

Working hours: 5.5 days (weekly) / 10 hours (8 hours + 2 hours OT daily)

Work Location: Taman Desa, Kuala Lumpur

Main Responsibilities:

• Streamlined daily operations to maximize efficiency, consistency, and quality in food and service delivery.
• Accurately managed inventory, ensuring inventory met operational demands.
• Engaged with customers to solicit feedback, driving continuous improvement in the dining experience. Maintained meticulous records of daily sales and invoices for precise financial reporting.
• Boosted revenue by increasing table turnover and enhancing menu selections.
• Conducted thorough interviews and training for staff, fostering a skilled and cohesive team.
• Strategically managed labor costs by tailoring staff schedules to fluctuating business needs and promoting cross-training.
• Successfully reduced staff turnover by cultivating a supportive work environment with clear communication and professional growth opportunities.
• Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards
• Conducted regular meetings with staff to discuss performance and address any issues.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Immediately resolved issues with patrons with careful listening and communication skills.
• Ensured compliance with health department regulations by maintaining a clean and safe dining area
• Developed & Executed staff training initiatives, enhancing service excellence and food safety proficiency.

Requirements:

• Minimum 2–5 years of experience in restaurant management or a supervisory role within a full-service restaurant
• Experience handling daily operations, staff supervision, and customer service
• Good leadership and communication skills
• Customer-focused with the ability to handle complaints professionally
• Willing to work weekends and public holidays
• Basic computer and POS system knowledge

Benefits:

• Sales target–based bonus
• Overtime included
  (2 hours daily)
• Annual Leave
• SOCSO coverage
• Outpatient medical coverage

Qualified and interested candidates may apply online or email your updated resume to balqis@talentrecruit.com.my

Only shortlisted candidates will be notified.