Job Description

Japanese Restaurant Manager (HK / Macau)

- Ensure the smooth daily operation of both Front and Back of House, responsible for delivering superior service, maximizing customer satisfaction, and responding efficiently and accurately to customer feedback.

- Build strong relationships with customers, enhance the restaurant's image, sales, and customer traffic.

- Coordinate with staff to ensure proper service delivery, considering special requests and food allergies.

- Collaborate with the chef on menu development and promotional programs.

- Handle basic administrative tasks, including marketing and human resources-related duties.

- Ensure compliance with food safety and hygiene standards, as well as workplace safety regulations, according to statutory requirements and company policy.

- Ensure schedules are created in accordance with business needs and employee well-being.

- Ensure employees have a complete understanding of rules and regulations and that all are adhered to.

- Responsible for acquiring all necessary licenses or permits for the restaurant and ensuring their validity at all times as required by the laws and regulations of the relevant government bodies.

- Oversee the inventory and ordering of equipment and supplies when needed.

- Ensure the cleanliness of the restaurant, including furniture, tableware, the restaurant environment, and employee personal hygiene.

Requirements:

- Minimum 10 years of experience in Japanese fine dining or Omakase restaurants, with familiarity in relevant industries.

- Conversational English or Japanese; additional languages preferred (e.g., Mandarin).

- Good leadership, adaptability, and supervision skills, with a willingness to accept challenges.

- Strong team spirit, good at team communication and cooperation.

- Good communication skills and customer service attitude, polite and willing to interact with customers.

- Hard-working, responsible, independent, and proactive.

- Neat and clean appearance with utmost hygienic standards.

- Proficient in general computer software operations such as MS Office.

日式餐廳經理 (香港 / 澳門)

職責範圍:

- 協調餐廳樓面和廚房的日常營運，提供最優質的服務，提高客人的滿意度，能有效及準確地回應客戶的訴求。

- 與客人建立良好關係，提高餐廳形象、銷售額和客流量。

- 與團隊協調及溝通，考慮客人特殊要求和食物過敏。

- 與廚師討論製作餐單和促銷推廣的方案。

- 處理餐廳樓面的行政工作，包括推廣活動和人力資源等工作。

- 確保員工按照當地法律和公司指引保持食物的安全和衛生及維持工作環境的安全。

- 確保編訂工作時間表時，能在餐廳營運需要與員工福利之間取得平衡。

- 向員工明確講解公司的指引並確保員工主動遵守公司的規則。

- 負責管理餐廳所有必要的執照或許可證，確保該執照按照相關政府機構的法律和法規始終有效。

- 需時監督設備和用品的庫存和訂購。

- 確保餐廳的清潔，包括家具、餐具、餐廳環境和員工的個人衛生。

職位要求:

- 具最少十年日式高級餐館或廚師發辦的工作經驗，對相關行業熟悉。

- 能以良好英語或日語溝通；懂其他語言更佳 (如：普通話)。

- 具領導才能、良好的應變和監督能力，願意接受挑戰。

- 重視團隊的合作，善於團隊溝通和交流。

- 良好的溝通能力及客戶服務態度，親切有禮，樂於與客人溝通和交流。

- 努力工作，具有責任感，獨立和積極主動。

- 儀容整潔及對衛生有極高要求。

- 懂一般電腦軟件操作，如: MS Office。