Job Description

We are looking for our next great team member to join us as a Restaurant Manager in 11 Waters. We are committed to providing you with:

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Additional hotel discounts with Marriott International brand hotels
Free Parking
Free Meal during your shift
Quarterly employee appreciation events to celebrate all your hard work!

Marriott Syracuse Downtown seeks Restaurant Manager in 11 Waters to assist in the effective management and direction of restaurant operations in reference to quality service, supervision of associates, monitor quality and consistency of food production, cost control, and inventory to ensure Crescent Hotels & Resorts and Marriott brand high standards of cleanliness are met.

Here is what you will be doing each day as a Restaurant Manager in 11 Waters:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Assist in ensuring that the restaurant complies with sanitation and safety standards for guests and associates. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follow up on work orders so repairs and maintenance of facility are completed on a timely basis.

3. Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.

4. Document inventory forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, in order to provide service.

5. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

6. Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials.

7. Communicate both verbally and in writing to provide clear direction to staff.

8. Comply with attendance rules and be available to work on a regular basis.

9. Prepare schedules and ensure staff members are held accountable to schedule accordingly.

10. Perform POS updates as needed in Micros accordingly.

11. As staffing is based on business demands this position may also fill in as needed for duties including serving tables, bartending, hosting from time to time.

12. Hold department daily stand up meetings, attend morning “all company” stand up, and weekly Staff Stand up as needed.

13. Train and coach staff on guest service expectations according to brand standards to respond to guest cues, making personal connections and making their stays brilliant daily.

14. Schedule must be flexible to meet needs of business to be available during high volume peak times or as needed.

15. Hold associates accountable according to Attendance policy, brand standards, Crescent SOP’s & Crescent handbook policies by creating disciplinary documentation working together with Human Resources.

16. Ensure all department checklists are being followed daily and address accordingly.

17. Ensure inventories are completed accurately and efficiently.

18. Touch tables, greet guests, respond to guest concerns making each visit “brilliant”.

19. Enter department schedules in payroll system weekly.

20. Maintain confidentiality

21. Ensure staff required training meets all expected hiring guidelines according to brand standards.

22. Complete required training as needed including Brand training, TIPS certification, Food Handler

23. Perform any other job-related duties as assigned.

Does this sound like you?

You possess a self-starting personality with an even disposition and can maintain a professional appearance and manner at all times. You can communicate well with guests and are willing to “pitch-in” and help co- workers with their job duties and be a team player. Strong knowledge of Food & Beverage operations and service, wines and preparation techniques required. Must have experience in casual restaurant dining, (not just fast-food experience). Been in a supervisory/management position minimum of 3-5 years.

Requirements:
- Proven experience in restaurant management, preferably in fine dining or hospitality industry
- Strong knowledge of kitchen management, POS systems, and culinary practices
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and lead a team effectively

Schedule must be flexible to meet needs of business to be available during high volume peak times or as needed.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating
an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.