Lead the recruitment and onboarding of all restaurant staff, including the Head Chef, Senior Manager, and front- and back-of-house teams.
Collaborate with the Head Chef on menu planning, kitchen layout, and equipment needs.
Oversee supplier sourcing and contract negotiations for food, beverages, and operational materials.
Build a high-performing team through structured training and mentorship.
Prepare the Senior Manager to assume full operational leadership after the launch.
Supervise kitchen design and layout to ensure optimal functionality and workflow.
Coordinate procurement of equipment, furnishings, and décor with vendors and suppliers.
Develop and implement Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).
Establish the restaurant’s organizational structure, including job descriptions, an employee handbook, and operational policies.
Conduct competitor SWOT analyses to refine market positioning and identify growth opportunities.
Design and facilitate a structured training program combining theory and hands-on practice.
Theory modules:
customer service standards, food and beverage knowledge, restaurant etiquette, and leadership skills.
Practical modules:
service simulations and real-life operational role plays post-setup.
Foster a culture of teamwork, professionalism, and continuous improvement across all levels.
Partner with internal or external marketing teams to plan and execute promotional campaigns.
Collaborate with media outlets and influencers to generate excitement and brand awareness.
Contribute to the restaurant’s brand identity, customer engagement strategy, and community relations efforts.
Coordinate all pre-opening activities, including setup, menu testing, and final staff evaluations.
Identify and address operational gaps before launch.
Lead the execution of the Grand Opening Event, ensuring a seamless guest experience.
Oversee service delivery and operational performance during the initial launch phase.
Monitor operations post-launch to ensure consistency and service excellence.
Mentor the Senior Manager and team to sustain performance and uphold standards.
Analyze menu performance and operational data to enhance efficiency and profitability.
Provide ongoing strategic recommendations for continuous improvement.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
8–12 years of experience in hospitality or restaurant management, including proven pre-opening experience.
Strong background in recruitment, training, and operational setup.
Deep understanding of F&B operations, cost control, and guest service.
Exceptional leadership, communication, and problem-solving abilities.
Experience managing vendor partnerships and marketing collaborations.
Adaptable with cross-cultural awareness in fast-paced environments.
People and Partners Group has a wide range of industry consultants and experts from high-end to very technical industries and fast clientele growth across Africa, the Middle East as well as in the US, the UK, and India including the Fortune 500.
We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting talent acquisition, retention, and business growth initiatives that advance how companies serve the world.
People & Partners Group is a trusted global brand that provides a unique, cost-effective, one-stop source for all Human Resources needs.
Our services include Executive Recruitment, Corporate Training, Salary Survey, Payroll Management, Outsourcing, HR Audit, Career Coaching, CV Writing, Interview Coaching.
Our commitment is to help our clients focus on their core business proficiencies to be successful while we strategically manage the entire HR and talent acquisition processes; churning game-changing talents and effective solutions for the organization.
We have three key objectives:
1. Support a performance-driven global business that’s focused on growth.
2. Maximise our operational flexibility by promoting a "light-touch" approach to all stakeholders.
3. To promote transparency and accountability in all aspects of our operations.
