This position requires travel. Must be willing to work out of town. Our company covers East Texas- Lufkin and all between towards DFW and up North to Paris and all of Corpus Christi to the Valley in our border towns.
Must have reliable transportation, pass a criminal background check, obtain a valid driver's license and auto insurance.
Job Title Restaurant IT Technician
Reports To CFO
Department RSC
Date March 2026
Basic Function: Assists with maintaining restaurant technology systems and assists users by performing troubleshooting procedures to resolve malfunctions.
Job Specifications: Requires a high school degree or equivalent, with technical or vocational training in network administration preferred. Requires at least one-year related work experience in a networked environment. A Technician certification preferred. Must demonstrate the ability and desire to learn vendor-supported software programs. Requires analytical and problem solving skills to determine solutions to technical problems. Must be able to balance multiple tasks simultaneously. Good organizational, interpersonal, and communication skills are required. Some physical effort is required for lifting/moving supplies, monitors, printers, and drive-thru loop maintenance weighing up to 30 pounds.
Supervisory Dimensions: No supervisory responsibilities.
External Contracts: Contact with hardware and software companies and franchisor/help desk for service, support and maintenance.
Internal Contracts: Daily contact with personnel throughout the Company regarding hardware/software malfunctions.
Decision Making Responsibilities: Makes decisions regarding the most effective method of resolving software and/or hardware problems based upon facts available.
Consequences of Errors: Errors could result in systems downtime due to hardware/software failure, resulting in loss of productivity, delay in processing of work, loss of data integrity, employee dissatisfaction, and financial loss for the Company
Exposure to Confidential Information: Access to confidential data files and computer user access codes: unauthorized release of information could result in financial loss to the Company or loss of competitive advantage.
Key Activities:
This position performs maintenance and hardware installations characterized by, but not limited to, the following activities and responsibilities:
Our Story
In 1977, former President, Larry Durrett opened his first quick-service restaurant, Taco Plaza, in Jacksonville, Texas. Due to the success of this one store, he then opened four more restaurants over a span of 6 years in the following cities: Lufkin, Henderson, Longview, and Athens. In 1983 PepsiCo recognized that Taco Bell could be a dominant chain in Texas and the United States but for the presence of Taco Plaza. so Mr. Durrett decided to convert his locations to Taco Bell and kept building and buying locations along the way.
Today, Southern Multifoods, Inc. owns and operates 115 units, all being Taco Bells or at least having a Taco Bell component in them. Southern Multifoods, Inc. currently operates two Taco Bell/Long John Silver’s, and one hundred-thirteen Taco Bells.
We are alive to grow and we continue to pursue growth in every reasonable venue. Our principal focus for growth will be in East Texas as available, Fort Worth, and the periphery of Dallas along with Corpus Christi and the Lower Rio Grande Valley.
Welcome to southern multifoods, inc.
As I reflect back over the last forty-two years of our family business, I am grateful for my father’s leadership and vision for SMI. We will continue putting people before profits by practicing servant leadership. We all can expect SMI to grow organically, maintain the best assets on the block, and operate selflessly. We believe the customer’s experience will never exceed the team member’s experience and our customers will always be our lifeline. Thank you for your interest in SMI, and please let me know how I can assist you with your career at SMI.
Drew Durrett
President and CEO
