Job Description

Restaurant Host/Hostess

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Restaurant Host / Hostess, you will be the welcoming face of our dining venues, creating memorable first impressions and setting the tone for an exceptional guest experience. More than managing arrivals, you will ensure a smooth and elegant flow of service, contributing to a refined atmosphere where every guest feels valued and cared for. This role is ideal for a personable and polished individual with a natural flair for hospitality and a passion for delivering outstanding service within a luxury environment.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism, creating an exceptional first impression
• Manage reservations and seating arrangements to ensure an efficient flow of service
• Escort guests to their tables, ensuring comfort and attention to detail at all times
• Maintain the presentation of menus, reception areas and dining spaces to the highest standards
• Monitor the restaurant floor for seating availability, service flow and guest satisfaction
• Communicate effectively with the service and kitchen teams to support smooth operations
• Accommodate guest preferences and special requests wherever possible
• Maintain cleanliness and organisation of host and reception areas throughout the shift
• Respond promptly to guest enquiries, providing accurate information about the restaurant and services
• Support the team in maintaining a seamless and memorable dining experience
• Uphold all health, safety and company policies and procedures

Core Competencies

We are seeking a polished and service‑driven individual who brings confidence, attention to detail and a passion for guest experience. You should have:

• Previous experience in a host/hostess or guest‑facing role, ideally within a luxury hotel or high‑end restaurant
• Strong understanding of guest service standards and restaurant operations
• Excellent attention to detail and commitment to presentation standards
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Strong organisational skills, with the ability to manage reservations and seating flow
• Excellent communication and interpersonal skills, with a warm and engaging manner
• A proactive mindset, anticipating guest needs and supporting the wider team
• Impeccable personal presentation aligned with luxury brand standards
• A collaborative approach, working seamlessly with colleagues across departments

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.