Job Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day:

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Host/Hostess, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Some of your main role responsibilities are:

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Be attentive to guest’s needs
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.
• Work closely with Restaurant Supervisors, Managers, Servers, and other Food & Beverage colleagues to ensure smooth daily operations.
• Communicate guest preferences, special occasions, VIP arrivals, and specific requests effectively to the service team.
• Ensure menus, promotional materials, and restaurant information are current, clean, and available for guests.
• Prepare and maintain accurate buffet tags and food labels in line with restaurant standards.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Minimum 1-2 years’ experience in hotels in similar position
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Excellent communication and interpersonal skills with a warm and welcoming personality.
• Strong knowledge of restaurant operations, reservations, table management, and guest service.
• Ability to work as part of a diverse team with colleagues from different cultures and countries.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Knowledge of food safety, hygiene, and safe handling procedures.
• Basic computer knowledge with proficiency in OPERA, POS, and other hotel systems.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?