Main Duties/Responsibilities:
Punctual at work, smile and enthusiastic.
Represent the outlet with a genuine smile and greetings at the reception.
Well groomed as per company standards throughout the shift.
Display friendly and pleasant attitude towards guests and colleagues.
Follow proper payroll and uniform procedures.
Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
Open the restaurant for business at the prescribed time each shift.
Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
Pick up the daily menus and insert them properly in their covers.
Inspect every menu and list to ensure their immaculate condition and appearance.
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
Assign seating taking into account service standards.
Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
Be fully capable of working with open table system.
Ensure each guest receives the highest quality of service.
Ensuring maximum flexibility and support extended for any guest request.
Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.
Handle lost and found items.
Address guest dissatisfaction immediately and inform the manager of the action taken.
Answer telephones according to PV standards and take reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests while scanning the room constantly.
Respond properly in any hotel emergency or safety situation.
Check menus for cleanliness and quality.
Monitor reservations and act accordingly. (Special occasions, cancellations, vouchers and others)
Support and assist the service team for additional tasks.
CANDIDATE PROFILE
Certificate in an Administration course or relevant field.
Minimum 1-2 years of experience in 5* international hotel.
Pleasing and out-going personality.
Positive attitude and smile.
Able to work under pressure and manage stress.
Excellent spoken and written English.
Demonstrated experience working in a high-volume environment.
Email etiquettes.
Customer service skills.
Proficiency in Microsoft Office applications.
Knowledge in Micros and cashiering procedure.
Complaint handling skills.
Up selling skills.
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
