Job Description

Job Location: 639 - San Juan Tribute Hotel Rumbao - San Juan, PR 00901,

Position Type: Part Time,

Salary Range: $10.50 - $10.50 Hourly,

Job Shift: Any, Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Be the first smile that opens the door to an unforgettable experience.

At Kueros Restaurant, the rhythm, history, culture, and flavor of Puerto Rico come alive from the very first greeting. We are looking for charismatic, organized individuals with a genuine passion for service to become the key that welcomes our guests and creates a memorable experience from the very beginning.

Your Mission: Welcome every guest with warmth and professionalism, guide them to their table, and ensure their experience at Kueros begins exceptionally.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Must be available to work Friday, Saturday, and Sunday on AM or PM shifts, as assigned.
• Provide all guests with a warm, prompt, and professional welcome.
• Escort and seat guests at their tables, providing menus and orienting them to the dining experience.
• Take reservations by phone and in person, providing clear and accurate information.
• Ensure tables are clean, properly set, and ready before seating guests.
• Maintain an updated station rotation plan and seating flow.
• Organize and maintain the host podium area in impeccable condition.
• Support service by offering water, bread, and accompaniments as needed.
• Collaborate with the team in clearing dishes and pre-bussing tables.
• Fold napkins and prepare service materials to ensure availability throughout the day.
• Restock stations with necessary supplies before, during, and after each shift.
• Handle special guest requests with a positive attitude and a sense of urgency.
• Support servers and other team members whenever operational needs require.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Must be fully bilingual, with the ability to speak, write, and read in English and Spanish.
• Excellent communication and public relations skills, with a genuine commitment to providing outstanding service.
• Must have knowledge of and proficiency in using computer and tablet systems.
• Comply with all hotel policies and procedures.
• Basic knowledge of customer service and the ability to manage fluctuations in business volume.
• Ability to handle multiple tasks simultaneously, regardless of operational volume.
• Must maintain an impeccable and professional appearance at all times, including, but not limited to, appropriate makeup, professional hairstyle, and proper attire.

PHYSICAL DEMANDS

• Ability to stand and walk continuously throughout the shift.
• Ability to frequently reach, bend, stoop, and twist.
• Ability to lift up to 50 pounds and move merchandise and/or work tools weighing 50–80 pounds using appropriate transportation equipment.
• Ability to smile, speak, listen, and interact with others throughout the duration of the shift.

Benefits

• Free Parking and Meals
• Room Discount in Marriott Hotels
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.