Job Description

THE BAMFORD COLLECTION IS A GROUP  OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING  AND NURTURING PEOPLE AND PLANET. 

SALARY : £34,091 per annum OTE, Paid Weekly!

HOURS: 32-40 hours, including weekends

ABOUT US

Award-winning Daylesford Organic is one of the UK’s most renowned organic farm estates based in the heart of the Cotswolds countryside. More than just a farm, Daylesford is a vibrant destination for food lovers, wellness seekers, along with beautifully curated retail spaces, bringing together exceptional organic produce and nourishing experiences in a truly unique setting.

With spring in full bloom and summer just around the corner, our farm and restaurants are buzzing with a lively, vibrant energy. Our guests come to enjoy a relaxed yet refined atmosphere, indulging in fresh, farm-to-fork seasonal dishes, alongside crisp frizzante and expertly crafted cocktails perfect for long, sunny days and warm evenings.

ABOUT THE ROLE

We are looking for a friendly, organised and customer-focused Host to join the Daylesford Farm Shop team. This is a highly guest facing role, combining warm welcomes with practical support across the shop and restaurant areas.

You will act as a central point of contact for customers, helping manage footfall during busy periods, supporting bookings or waitlists where applicable, and working closely with retail and restaurant teams to ensure a smooth and enjoyable customer journey.

This role is ideal for someone who enjoys working in a lively environment, takes pride in delivering thoughtful service, and shares an interest in food, farming and sustainable living.

YOUR RESPONSIBILITIES

• Provide a warm, welcoming and knowledgeable first impression for all Farm Shop visitors

• Manage guest flow during busy periods, including waitlists or seating coordination where required

• Communicate clearly with restaurant, retail and management teams to ensure smooth service

• Support customers with general enquiries about the Farm Shop, restaurant, produce and facilities

• Maintain a calm, friendly presence during peak trading times

• Ensure entrance and host areas are kept clean, organised and inviting

• Assist with guest communications, reservations or special requests when needed

• Help uphold Daylesford’s values of sustainability, quality and genuine hospitality

SKILLS AND REQUIREMENTS

• Previous experience in hospitality, retail or customer-facing roles preferred

• Confident, friendly communication style with a natural ability to put people at ease

• Strong organisational skills and the ability to juggle priorities in a busy environment

• A customer first mindset with attention to detail

• Ability to remain calm and positive during high footfall periods

• Genuine interest in food, farming, sustainability and the Daylesford ethos

• Team player with a flexible and proactive approach

PERKS AND BENEFITS

• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one

• Volunteering Days: One paid day per year to volunteer with a charity of your choice

• Private Medical: Subsidised private medical insurance through Bupa

• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us

• Life Assurance: Cover equivalent to one year of your annual salary

• Mental Health Support: 24 hour access to our Employee Assistance Programme

About gratuities & service charge:

• Gratuities are paid on a pro-rata basis.

• It is estimated that in 2026, our full-time employees can expect to receive in the range of £7,280 in addition to their annual salary.

• The base salary of £26,811 plus a qualified estimate of £7,280 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.