Job Description

THE BAMFORD COLLECTION

The Bamford Collection is a group of consciously minded lifestyle brands, committed to nourishing and nurturing both people and planet. Rooted in sustainability, craftsmanship and exceptional quality, everything we do reflects our belief in thoughtful living.

ROLE: Restaurant Host

Location: Daylesford Farm Shop
Salary: £12.38 per hour Plus TRONC (Paid Weekly)
Hours: 32 hours across 5 days Including weekends

ABOUT DAYLESFORD FARM SHOP

Daylesford Farm Shop is the heart of our organic farm, celebrating seasonal produce, traditional craft and warm, genuine hospitality. From our counters and café spaces to our shop floor, every guest interaction reflects our commitment to provenance, quality and care.

The Farm Shop is often a guest’s first experience of Daylesford — and our Host plays a key role in setting the tone. Whether welcoming visitors, supporting busy service periods, or guiding customers through the space, this role helps ensure every guest feels relaxed, informed and well looked after.

ABOUT THE ROLE

We are looking for a friendly, organised and customer-focused Host to join the Daylesford Farm Shop team. This is a highly guest-facing role, combining warm welcomes with practical support across the shop and café areas.

You will act as a central point of contact for customers, helping manage footfall during busy periods, supporting bookings or waitlists where applicable, and working closely with retail and café teams to ensure a smooth and enjoyable customer journey.

This role is ideal for someone who enjoys working in a lively environment, takes pride in delivering thoughtful service, and shares an interest in food, farming and sustainable living.

YOUR RESPONSIBILITIES

• Provide a warm, welcoming and knowledgeable first impression for all Farm Shop visitors

• Manage guest flow during busy periods, including waitlists or seating coordination where required

• Communicate clearly with café, retail and management teams to ensure smooth service

• Support customers with general enquiries about the Farm Shop, café, produce and facilities

• Maintain a calm, friendly presence during peak trading times

• Ensure entrance and host areas are kept clean, organised and inviting

• Assist with guest communications, reservations or special requests when needed

• Help uphold Daylesford’s values of sustainability, quality and genuine hospitality

SKILLS AND REQUIREMENTS

• Previous experience in hospitality, retail or customer-facing roles preferred

• Confident, friendly communication style with a natural ability to put people at ease

• Strong organisational skills and the ability to juggle priorities in a busy environment

• A customer-first mindset with attention to detail

• Ability to remain calm and positive during high footfall periods

• Genuine interest in food, farming, sustainability and the Daylesford ethos

• Team player with a flexible and proactive approach

WHY THIS ROLE MATTERS

As a Host at the Daylesford Farm Shop, you are a key part of the guest experience. Your presence helps shape how people feel when they arrive — welcomed, cared for and connected to the farm. By supporting smooth flow, clear communication and thoughtful service, you help ensure every visit reflects the values and standards Daylesford is known for.

PERKS AND BENEFITS

• Staff Discounts: Access to discounts across Bamford Collection products, food and experiences from day one

• Volunteering Day: One paid volunteering day per year with a charity of your choice

• Pension Scheme: Employer contributions to support your future

• Life Assurance: Cover equivalent to one year’s salary

• Mental Health Support: 24-hour access to our Employee Assistance Programme