Job Description

The Restaurant Manager is responsible for the day-to-day operations of the outlet including but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements

• Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests.

• Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools.

• Use tools such as Avero to analyze business trends and employee performance.

• In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.

• Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the “A” grade. Knowledge of Health Department Rules and Regulations.

• Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.

• Conducts individual and team QIT, CIP’s,EOS/SFS, Step 1 and Buzz sessions and uses the Harrah's coaching cycle in giving both positive and corrective feedback.

• Follows and enhances departmental and restaurant specific policies, procedures and sequence of service.

• Additional duties as requested by the Food and Beverage Director.

• Must be 21 years of age or older

• Must have a positive and professional interaction with all casino/hotel departments.

• Consistently demonstrates excellent communication and facilitation skills.

• Assists co-workers as needed.

• Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs.

• High school diploma or equivalent required. College degree preferred.

• Minimum five years high-volume Food and Beverage experience.

• Minimum three years supervisory experience.

• Nevada Food Handler Certification

• Nevada Alcohol Awareness Certification

• Nevada non-gaming (Sheriff’s) Certification

ADDITIONAL REQUIREMENTS

• Must be congenial and have neat, professional appearance with good personal hygiene.

• Must be reliable and conscientious.

• Possess the ability to interact (in English) with guests, co-workers and supervisory staff.

• Must be accurate and detail oriented.

• Strong interpersonal and communication skills.

• Ability to act quickly and exercise good judgment under pressure and/or conflict situations.

• Knowledge of current PC software including word processing and spreadsheets.

• Proficiency in Point of Sales systems (i.e. Micros, InfoGenesis)

The Cromwell is the Strip’s first and only, stand-alone boutique hotel and casino. The Cromwell features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Cromwell redefined e the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!"