Job Description

Job Location: 7593 GATHERING DRIVE - KISSIMMEE, FL 34747,

Position Type: Full Time, Job Responsibilities

• Oversee day-to-day operations, ensuring seamless service and high efficiency.
• Implement and uphold high standards in food, beverage, and service quality.
• Monitor and manage inventory, ordering, and cost controls to maintain profitability.
• Ensure compliance with health, safety, and liquor regulations.
• Supervise the maintenance and cleanliness of the venue, ensuring a stylish and inviting ambiance.
• Maintain an upscale hospitality atmosphere, providing a high-touch guest experience.
• Address customer inquiries, feedback, and complaints professionally and efficiently.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Curate VIP and special guest experiences, ensuring premium service standards.
• Hire, train, and mentor a high-performing team, including front-of-house and back-of-house staff.
• Set clear performance expectations and provide ongoing coaching and feedback.
• Foster a culture of teamwork, professionalism, and service excellence.
• Manage scheduling, payroll, and labor costs effectively.
• Drive revenue growth through innovative marketing, promotions, and event planning.
• Analyze financial reports, budgets, and sales trends to optimize profitability.
• Implement cost-control measures while maintaining high-quality standards.
• Collaborate with the Director of F&B on financial goals, pricing strategies, and forecasting.
• Partner with the marketing team to develop and execute promotional strategies.
• Oversee event planning and execution, including private parties, and seasonal promotions.
• Engage with social media and marketing efforts to enhance brand awareness.

Qualifications: Qualifications & Requirements:

• Proven experience (5+ years) as a General Manager or similar leadership role in an upscale restaurant, bar, or hospitality venue.
• Strong knowledge of food, beverage, and mixology trends in high-end dining and nightlife.
• Excellent leadership, communication, and interpersonal skills.
• Solid understanding of P&L management, budgeting, and cost controls.
• Experience in luxury hospitality and VIP guest service preferred.
• Ability to work evenings, weekends, and holidays as needed.
• Passion for curating unique guest experiences and leading a high-energy team.
• Willing to be hands-on and work side by side with our employees.
• Uphold the established Company standards and policies.
• Food Manager Certification required.

Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster, and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to HR@ReunionResort.com.