Restaurant General Manager
ROLE SUMMARY
Key Responsibilities (what RGMs do) Step Change Thinker Is quick to see core issues in complex situations Energizes the team by encouraging discussion of
“what’s possible” and setting breakthrough targets
Know How Builder Seeks continuous feedback from different sources to improve their own performance Executes RGM success routines effectively Coaches and
drives excellence around core operations procedures (e.g. shift accountability, product projections, Repairs & Maintenance (R&M) spending, Cost of
Sales/Cost of Labor (COS/COL) controls Uses leadership styles (e.g., High Impact Coaching), EARS (Explore, Analyze, Respond, Make it Stick), Period
Business Review and stewardship meetings regularly to identify and drive tactics to close performance gaps.
People Grower Champions and role models How We Win Together² and Achieving Breakthrough Results culture within their store Holds team accountable by using
the Performance Management process Recognize employees for exceptional performance using personal award and CHAMPS cards to reinforce breakthrough results
Demonstrates belief in all people through strong execution of recruiting, selection, development, and retention tools (e.g., Hiring Zone, Learning Zone,
1:1’s, bench planning) Partners with their management team to ensure effective execution of training throughout their restaurant Demonstrates positive
energy at all times
Key Responsibilities (continued) Action Driver ? Role models and demonstrates a passion for winning in the marketplace (i.e. their restaurant) by executing
on the following standards: Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS); Cleanliness, Friendliness, Food (CFF)
evaluations & projections ? Goes for breakthrough results by analyzing the financial performance of their restaurant to understand trends and how their
restaurant compares with competitors (strive to be best on block). ? Ensures restaurant plans and marketing initiatives are in place and being implemented.
Conducts PBR regularly with their management team to identify and drive tactics to close performance gaps
Intentionality to Lead Develops their intentionality around goals and conveys that to their team in a positive way Focuses the team on solving problems
rather than reacting to them Takes advantage of every opportunity, both formal and informal, to enhance their leadership skills Is committed to helping
others grow and develop in their role
Other Requirements: Arrive at work on time Flexible scheduling Follows procedures regarding operation of restaurant equipment (including fryers, ovens,
etc.) Regular access to personal vehicle Able to lift up to 25 lbs and carry up to 30 feet Able to push/pull up to 90 lbs up to 30 feet Able to stand and
walk for a majority of work shift Follows KFC cash handling safety and security procedures Adheres to KFC and City/State/United States safety requirements
Knowledge of and compliance with KFC’s Human Resources policies and processes
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.
At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.
We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.
No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.
In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.
All you have to do is bring it.
Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
