Job Description

WE ARE

Café Marquesa is the signature restaurant of The Marquesa Hotel, a refined, intimate property recognized as part of Relais & Châteaux and honored with Two Michelin Keys for its exceptional hospitality and guest experience.

Located in the heart of historic Key West, Café Marquesa is known for its elevated coastal cuisine, thoughtful wine program, and intimate dining experience, consistently recognized with the Wine Spectator Award of Excellence.

This is a property where service, detail, and consistency matter, and where the Restaurant General Manager plays a key role in shaping the guest experience and team culture.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

Requirements

We are seeking a hands-on, service-driven Restaurant General Manager to lead Café Marquesa. This role is responsible for the day-to-day restaurant operations, team leadership, guest experience, and financial performance of the outlet.

The ideal candidate is a strong floor presence leader, comfortable in a smaller, high-touch environment, and passionate about delivering a refined but approachable dining experience.

KEY RESPONSIBILITIES

Leadership & Culture

• Lead, coach, and develop the front-of-house team
• Set the tone for service standards aligned with Relais & Châteaux expectations
• Build a strong, accountable, and guest-focused team culture
• Maintain a hands-on presence on the floor during service

Guest Experience

• Ensure a consistently high level of service and hospitality
• Engage with guests and create memorable, personalized experiences
• Handle guest feedback and service recovery with professionalism

Operations

• Oversee daily restaurant operations, including service flow and staffing
• Partner closely with the Executive Chef on menu execution and service timing
• Maintain standards across dining room, bar, and overall presentation
• Ensure all systems (POS, reservations, reporting) are functioning effectively

Financial Performance

• Manage labor, cost controls, and overall profitability
• Drive revenue through thoughtful service, upselling, and wine program execution
• Monitor performance and adjust operations as needed

Wine & Beverage Focus

• Support and elevate the existing wine program
• Train team on wine knowledge and service
• Partner with leadership on beverage development and execution

Qualifications

• 5+ years of restaurant management experience, preferably in a luxury or boutique environment
• Strong background in food & beverage operations and service standards
• Experience with wine programs and a solid understanding of wine service
• Proven ability to lead small teams with a hands-on approach
• Strong communication, organization, and leadership skills
• Experience in Relais & Châteaux, Michelin, or Forbes-level environments preferred

WHAT WERE LOOKING FOR

• A leader who is present, engaged, and leads from the floor
• Someone who understands refined service without being overly formal
• A professional who can balance standards with a relaxed Key West atmosphere
• A team builder who can develop talent and drive consistency

Essential Job Requirements:

1. Exert physical effort in lifting 50+ pounds on a regular basis
2. Push/Pull 50 + pounds
3. Endure various physical movements throughout the work areas.
4. Remain in stationary and mobile position throughout the entire work shift.
5. Satisfactorily communicate with guests, management, and co-workers to their understanding.

Why This Role

This is an opportunity to be part of a highly regarded, boutique luxury property with a strong reputation and loyal guest following. The Restaurant GM will play a key role in continuing to elevate Café Marquesa while maintaining its unique identity and charm.

The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.

We’ve got you covered…

• Health Benefits Package-Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• On demand pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.

*Certain benefits apply only to full time employment status and introductory eligibility period applies