Job Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it’s not just our job, it’s in our nature.

Cradle Mountain Hotel is nestled in the alpine woodlands at the northern end of the breathtaking Cradle Mountain – Lake St Clair National Park. This wonderful escape showcases the absolute best this region has to offer with warm and welcoming hospitality, sensational local food and wine, indulgent spa facilities and breathtaking scenery. Located approximately two hours from Launceston and four hours from Hobart, our 60 room hotel also incorporates the award-winning Altitude restaurant and stunning Cradle Mountain Wilderness Gallery.

• Free staff accommodation and meals package available  
• Take your hospitality career to the next level while enjoying the lifestyle that comes with working in a truly unique destination.
• Grow and establish yourself as a valued, long-term leader within our team

What you’ll do: 

We’re on the lookout for a passionate and experienced hospitality professional to step into the full-time role of Restaurant & Cafe Manager Reporting to the General Manager, this is a fantastic opportunity to make a genuine, long-term impact across multiple venues.

In this role, you’ll take ownership of the food & beverage experience for our tour and group bookings—managing everything from initial enquiry through to delivery, ensuring every detail runs seamlessly. You’ll also play a key role in elevating the à la carte experience at our Altitude Restaurant and Lounge Bar, bringing fresh ideas and energy to enhance our guest offering.

In addition, you’ll oversee our Visitor Centre Cafe (just a short 5-minute drive away), ensuring a consistently high standard across all locations.

If you’re someone who loves leading from the front, championing local produce, and shaping memorable dining experiences, we’d love to hear from you.

On a daily basis you’ll: 

• Oversee and support the daily operations of Altitude Restaurant, Lounge Bar and Visitor Centre Cafe, ensuring smooth and efficient service. 
• Manage front of house rostering, recruitment, and team development, fostering a motivated and high-performing culture for all venues. 
• Be accountable for profitability of venues and maintain stock levels, ensuring timely and accurate order processing and financials. 
• Work collaboratively and professionally with the Head Chef and Heads of Department across the property to deliver a cohesive guest and customer experience. 

What you’ll bring:   

• Proven experience in a food & beverage leadership role (2+ years), with multi-venue experience highly regarded
• A strong focus on guest experience, with the ability to confidently engage, build rapport and deliver memorable service
• A hands-on leadership style, with experience building, coaching and developing high-performing teams
• Commercial awareness, including experience managing stock, costs and driving venue profitability
• The ability to thrive in a fast-paced, multi-site environment and juggle competing priorities
• A good understanding of current food, beverage and service trends, with a passion for continuous improvement
• Sound knowledge of wine, including food pairings
• Experience working in a remote location (desirable, not essential)
• A valid RSA and DoFoodSafely Certificate
• Own reliable transport (essential)
• An openness to embrace a regional lifestyle, where you can balance a hands-on leadership role with the benefits of living and working in a unique destination

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility and well-being benefits to balance all of life's priorities 
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong: 

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you’re enthusiastic, professional, and ready to deliver memorable guest experiences, we’d love to hear from you. Apply now or visit our careers site to find out more! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.