Job Description

The Restaurant & Bar Manager is responsible for leading the day-to-day operations of the assigned restaurant and bar outlets, ensuring exceptional levels of guest service, operational excellence, team engagement, and financial performance.

The role requires a highly visible and hands-on leader who creates memorable dining experiences while maintaining Waldorf Astoria luxury service standards. The Restaurant & Bar Manager will develop the Food & Beverage team, drive guest satisfaction, maximize revenue opportunities, maintain cost controls, and ensure consistent execution of service and operational standards.

• Manage the daily operations of the assigned restaurant and bar outlets
• Ensure consistently exceptional and personalized guest experiences in line with Waldorf Astoria brand standards.
• Maintain a strong presence during service periods, actively engaging with guests and supporting the team.
• Lead, motivate, coach, and develop Restaurant and Bar Team Members.
• Conduct daily briefings and ensure the team is fully informed of VIP guests, special occasions, promotions, menu changes, and operational priorities.
• Ensure effective staffing levels and prepare schedules according to business requirements.
• Monitor service standards and take immediate action to address any gaps.
• Handle guest feedback and complaints professionally and ensure appropriate follow-up.
• Work closely with Culinary, Stewarding, Front Office, Engineering, Housekeeping, Finance, and other departments to ensure seamless operations.
• Develop strong knowledge within the team of menus, beverages, wines, cocktails, allergens, and product offerings.
• Support the implementation of seasonal concepts, promotions, special events, and guest experiences.
• Monitor revenue performance and identify opportunities to increase average spend and outlet profitability.
• Manage operating costs, payroll, stock levels, breakages, and other controllable expenses.
• Ensure accurate billing, cash handling, POS procedures, and financial controls.
• Monitor inventory and work closely with the relevant teams on ordering and stock management.
• Ensure restaurant and bar areas are maintained to the highest standards of cleanliness, presentation, and maintenance.
• Ensure compliance with food safety, hygiene, health and safety, licensing, and hotel policies.
• Participate in recruitment, onboarding, training, performance management, and succession planning for the team.
• Conduct regular coaching conversations and performance reviews.
• Promote a positive, inclusive, and engaging working environment.
• Support departmental objectives, Food & Beverage initiatives, and overall hotel business goals.
• Perform Duty Manager or other operational responsibilities when required.
• Previous experience in a similar Food & Beverage leadership role within a luxury hotel or resort.
• Previous experience within a five-star or luxury hospitality environment preferred.
• Strong knowledge of restaurant and bar operations, beverage service, wines, cocktails, and luxury service standards.
• Proven ability to lead and develop multicultural teams.
• Strong commercial awareness with understanding of revenue, costs, inventory, and departmental financial performance.
• Excellent communication, interpersonal, and guest-relations skills.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a remote island environment and adapt to changing operational requirements.
• Flexible to work evenings, weekends, public holidays, and according to business needs.
• Fluent English required; additional languages are an advantage.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

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