Job Description

At Accor we believe there is a place for everyone, just as our brands are designed to create meaningful and memorable experiences for every guest. We offer exceptional career opportunities, industry-leading training, and the chance to work in some of the most distinctive and inspiring hotels in the world.

Who we are…

A sanctuary of style, Hotel Chadstone offers a refined luxury escape on the doorstep of Melbourne. Our hotel blends contemporary elegance with thoughtful hospitality, creating experiences that feel both sophisticated and deeply personal.

Our Food and Beverage offering sits at the heart of the guest experience, from refined dining at Pastore, our signature modern Italian restaurant, to elevated cocktails and connection at Altus Rooftop, Bar & Lounge, alongside Breakfast service, In Room Dining, and Minibar operations. Every interaction is an opportunity to create a lasting impression and deliver moments guests remember long after they leave.

As Restaurant & Bar Manager, you will oversee the day to day operation of Pastore, Altus Rooftop, Bar & Lounge, Breakfast, In Room Dining, and Minibar, ensuring each experience reflects the luxury standards of Hotel Chadstone Melbourne MGallery.

You are a passionate hospitality leader who thrives on creating exceptional guest experiences, building engaged teams, and driving a culture of excellence, warmth, and attention to detail. You understand that luxury hospitality is about more than service. It is about creating genuine moments of connection that leave a lasting impression.

Your responsibilities will include:

• Leading the daily operations across Pastore, Altus, Breakfast, In Room Dining, and Minibar
• Delivering refined and personalised guest experiences across all Food and Beverage touchpoints
• Collaborating closely with the Kitchen, Sales & Marketing, Front Office, and Executive leadership teams to ensure seamless service delivery
• Maintaining exceptional presentation, service standards, and operational consistency across all outlets
• Creating a solutions focused culture that embraces flexibility, initiative, and finding the "yes" wherever possible
• Driving team engagement through visible leadership, coaching, recognition, and a strong team culture
• Leading, mentoring, and developing Assistant Managers, Supervisors, and high potential team members to build capability and future leadership strength
• Leading service recovery professionally and confidently to turn challenges into memorable guest outcomes
• Supporting recruitment, rostering, labour management, productivity, and operational efficiency
• Identifying opportunities to elevate the guest experience, improve operational standards, and drive innovation across the department
• Remaining informed on luxury hospitality, food, beverage, and service trends to ensure the hotel offering remains contemporary and competitive
• Maintaining a strong operational presence during key service periods, evenings, weekends, and peak trading times

Qualifications

• Previous leadership experience managing premium, multi-outlet Food and Beverage operations, preferably within a luxury hotel environment
• A genuine passion for luxury hospitality, exceptional dining experiences, and guest connection
• Strong leadership capability with proven experience developing and inspiring high performing teams
• Experience coaching and developing Assistant Managers, Supervisors, and emerging talent
• A calm and confident leadership style with exceptional communication and relationship building skills
• Strong operational knowledge across restaurant, bar, and hotel dining environments
• Excellent organisational skills with the ability to manage multiple outlets and priorities simultaneously
• A proactive mindset with a focus on continuous improvement, innovation, and service excellence
• Flexibility to align your schedule with business demands, including evenings, weekends, and public holidays
• A visible and hands on leadership approach that inspires confidence and accountability across the team

Additional Information

What’s in it for you...

• Great benefits including worldwide accommodation and food and beverage discounts from your first day, Chadstone shopping centre discounts, complimentary accommodation on your anniversary with Accor, Employee Assistance Program, and discounted health insurance
• The opportunity to lead some of Hotel Chadstone’s most significant Food and Beverage experiences
• Endless learning and career development opportunities with Australia’s largest hospitality group, Accor
• Be part of a sophisticated luxury hotel environment with a passionate and supportive leadership team

Apply now to join Hotel Chadstone Melbourne MGallery and lead a team dedicated to delivering unforgettable luxury dining experiences every day.