Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
OPERATIONS
Manage total beverage program: inventory, smallwares, ordering, and training
Schedule, train, and develop servers and support staff aligned with Level99 core values
Oversee end-to-end recruitment, from job postings and budgets to interviewing and onboarding
Collaborate closely with and support the entertainment team
Maintain full knowledge of Brew Hall and Taproom menus
Drive operational execution, shift routines, and facility maintenance
HOSPITALITY
Engage guests and cultivate regulars
Handle tough conversations with grace, maturity, and decisive leadership
Take proactive initiative to drive progress
Ensure overall guest safety, addressing entertainment risks and upholding food safety standards
FINANCIAL
Ensures ongoing compliance with laws, insurance, landlord rules, and company policies
Maintains labor and controllable costs within company guidelines
Handles daily cash management, reconciliations, and audits
Orders inventory and paper products
Performs other assigned duties
Collaborate effectively across management teams
Thrive under pressure in a fast-paced environment
Strong verbal and written communication skills
Highly organized with keen attention to detail
High integrity and professionalism
High School diploma or equivalent
Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
Proficient in adopting and using new operational technology
Positive, energetic attitude, leading by example.
Flexible schedule including days, nights, weekends, holidays, and emergency response
Onsite 5 days/week averaging 9 hours/day, with seasonal increases
Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods
Grasp, reach overhead, push, lift, and carry up to 50 lbs
Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required
ServSafe, Allergen and ChokeSaver Certifications
Level99 is a sprawling adult playground with 50+ life-sized mini games and challenges where you’ll dodge axes, crack puzzles, and outsmart obstacles. Our games are active, social, and endlessly replayable. Each challenge is designed to bring a group together in engaging activities that take 1 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar and restaurant in partnership with licensed local craft brewers. To date we have worked with Night Shift Brewing and Victory Brewing to feature our scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events.
Level99 opened its first location in 2021 in Natick, MA. Since then we have opened additional venues in Providence, RI and Tysons, VA, and have planned future openings in Orlando, FL, West Hartford, CT, and King of Prussia, PA.
We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. Check out our website to learn more about Level99. Come #WorkWhereYouPlay!
