Job Description

At Electrolux Professional Group we hire to meet needs beyond tomorrow

UNLOCK YOUR POTENTIAL At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow.
https://www.electroluxprofessionalgroup.com/en/join-us/
Customer Care Manager Foodservice

The Customer Care Manager Food is responsible for guaranteeing a first-class service experience to Electrolux Professional’s Customers and Partners and for developing Customer Care Sales with an omnichannel approach.

WHAT YOU’LL BE DOING

Strategy & Organization

• Develop, execute and maintain a 5-years strategic plan for the Customer Care function
• Manage and develop the Customer Care organization in cooperation with the Head of Foodservice France, to ensure its fit to the market and strategic plan goals

Team & Capability Development

• Manage and develop the ITR Team on the French territory and the technical support specialists in the St. Denis office, organizing technical skills and competence trainings in cooperation with the BA Customer Care department and providing coaching to support the team’s continuous improvement

Service Network & Customer Experience

• Manage and develop the Service Partners network to ensure the end Customers satisfaction and fidelization, monitoring performance KPIs (e.g. First-time-Fix, Response time, Net Promoter Score) and developing joint development and improvement action plans to provide better and better service performances

Operations & Logistics Performance

• Monitor and assess logistic performances for delivery of spare parts, accessories, consumables and chemicals in cooperation with BA CC Logistics department and develop plans to continuously improve

Quality & Cost Control

• Manage warranty costs for the French subsidiary, guaranteeing correct warranty condition applications and manage possible litigations either through the ITR Team or directly

Business & Financial Management

• Develop, propose and manage the yearly budget for Customer Care sales for the French territory, guaranteeing year after year profitable growth through specific and identified actions according to the strategic plan
• Manage and support the CC Business Development team, ensuring the deployment of commercial actions to support the profitable sales growth of spares, accessories, consumables, chemicals and service contracts

Pricing & Commercial Support

• Manage the CC offer pricing, ensuring periodical reviews and updates to guarantee the complete offer and its competitiveness with the support of the Group CC Pricing manager and tools
• Support the Sales Department with service agreements and contract proposals to ensure a comprehensive and competitive offer to end Customers and Key Accounts

Marketing & Communication

• Develop Customer Care promotion and communication plans on cooperation with the France marketing Team, both online and offline, ensuring consistent visibility at all Customers touchpoints

WHAT’S NEEDED FOR YOU TO THRIVE

• Technical background – MBA will be a plus
• At least 5 years experience in technical and commercial development of aftersales organizations – from Foodservice equipment industry will be a plus
• Strong experience in Team management and development
• Resilient and proactive, devoted to continuous improvement
• Curious and willing to test new methods and approaches
• Digitally wise and open to change
  

OUR CULTURE IN 4 WORDS Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. (We’re building it every day — and we’d love your help.)
WHAT’S IN IT FOR YOUTrust, ownership, and the opportunity to grow • Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow• The possibility to work hybrid and build a flexible worklife balance• Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve • Plus: country-specific perks and benefits designed to support your well-being.

Electrolux Professional Group – répondre aux besoins d’aujourd’hui et de demain
Electrolux Professional Group est le leader en matière de durabilité dans notre secteur et l’un des principaux fournisseurs mondiaux de solutions pour la restauration, les boissons et la blanchisserie à usage professionnel. Nos produits innovants et notre réseau de service mondial facilitent le quotidien de nos clients, le rendent plus rentable – et véritablement durable, jour après jour.
Nos solutions et produits sont vendus dans plus de 110 pays. En 2025, Electrolux Professional Group a réalisé un chiffre d’affaires mondial de 12,2 milliards de SEK et comptait environ 4 300 employés. Les actions de catégorie B d’Electrolux Professional sont cotées au Nasdaq Stockholm.
Pour plus d’informations, visitez www.electroluxprofessionalgroup.com

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com