Job Location Crossroads - Oakland, CA 94621 Salary Range $22.00 - $22.00 Hourly
Title: Respite Care Program Assistant
Department: Respite Care Program
Reports to: Respite Care Program Manager
FLSA: Non-exempt
Salary: $22.00 Hourly
The Respite Program Assistant works at EOCP's Respite Care Program, located at Crossroads Emergency Housing. The program provides recuperative care and temporary shelter for homeless adult men and women being discharged from the Alameda Health System hospitals (e.g. Highland, Alameda, San Leandro, and Fairmont) who do not have a home and do not require further hospitalization or skilled medical care.
The Respite Care Program Assistant is supervised by the Respite Care Program Manager and works collaboratively with a Health Coach, Case Manager, and 3.5 FTE's Health Assistants. This position ensures that all respite care clients achieve wellness, through coordination with onsite staff, the Alameda County Health System and community services.
The Respite Program Assistant works 7:30 am to 4 pm, Sunday to Thursday.
Essential Duties and Responsibilities
Client Coordination
• Assist with client intake process: helps process admission paperwork, orient clients to facility, explains program and procedures
• Ensures that clients are supported and monitored on an ongoing basis, checking-in with clients every 30 minutes. If patients are not onsite, the Program Assistant should review respite room log book to learn where they are
• Works with Health Coach and Respite Care Manager on client care plans, discussion of
care plans at case conference
• Ensures all clients are following up with their case manager and are connected to onsite services: laundry, meals and resident meetings
• Ensure clients have access to their medication folders and organizes all folder sanitizers in locked medicine box when they are not needed
• Coordinates with Crossroads staff to obtain client resources and services, including
coordination of nutritional regimens with Food Services staff
• Performs regular client observations and reports any changes appropriately
• Assists clients with activities of daily living (ADL) where necessary
• Assists with appointment scheduling for clients reminding them of upcoming appointments, signing up for early lunch and late dinner if needed
• Accompanies respite clients on smoke breaks
• Works effectively with partner organizations to facilitate clients access to resources
Other Coordination
• Participates as member of multidisciplinary team providing services to homeless men discharged from the Alameda Health System {Highland, Alameda, San Leandro, and Fairmont hospitals)
• Act as liaison between Respite and Housing Advocate staff
• Conversant with EOCP and Respite policies and procedures
• Assist with de-escalation, if situations arise
• Writes incident reports as needed and present them to supervisor
• Attends weekly case conference
• Attends daily shift change meetings
• Ensures that the Health Assistant taking over shift has the necessary information that is required for the shift
• Provides light maintenance of the respite care room as needed
• Performs other duties as assigned
REQUIRED QUALIFICATIONS
• Current CPR certification and First Aid from an approved program
• Possession of a Community Health Worker certificate or CNA level certification
• At least two years of verifiable work experience which must have been gained within the last five years working with a culturally diverse population performing a range of the following duties: assistance with client assessments, providing input into the development of client health plans, participation in a multidisciplinary team, providing supportive counseling to clients, ensuring coordination of services/resources, and participating in health promotion and education activities.
• High school diploma or GED equivalent
• Proficiency in Word, Excel and data entry programs
• Ability to navigate the Internet
• Excellent and effective verbal and written communication skills
• Strong organizational skills in performing duties effectively, efficiently and productively
• Experience and strong commitment to working with homeless people
• Sensitivity and experience working with a racially, ethnically, and sexually diverse client population
• Proactive work ethic and dedication to improving the lives of others
• Ability to prioritize and handle multiple tasks in high pressure environment
• High degree of professional integrity
• TB clearance
• Drug free and sober
Our mission
EOCP empowers individuals and families who are homeless in Alameda County to regain a life of self-reliance. We provide dignified emergency and transitional housing and compassionate, comprehensive support services that prepare homeless people to successfully transition to well-being and sustainable permanent housing.
How EOCP Started:
East Oakland Community Project’s story begins as a grassroots support network that evolved into a sustainable community resource. In 1990, a group of community activists began the Mission Safe program in a vacant lot on East 14th Street. They provided street-level support — food, motel vouchers, and service referrals — to people experiencing homelessness. At the time, thousands of people had recently been displaced from their homes due to the 1989 Loma Prieta earthquake, adding to the already existing crisis of minimal shelter for people experiencing homelessness in East Oakland. In response, the City of Oakland, Alameda County, and Mission Safe joined together to establish an emergency housing shelter that became known as the East Oakland Community Project.
