HRSI is looking for "Resourcing Pool Officer" for one of its leading client.
Candidate should be skilled in Microsoft Excel
Main accountabilities
Product Service Delivery
· Check availability of resource Pool and use IT/BOSS systems to ensure accurate scheduling
· Be able to plan a capacity profile to meet the provisional demand forecast for different exam products
· Timely communications with VS and test day staff to ensure smooth exam delivery
· Manage logistics of Training of VS & support training as and when required
· Managing the system of Performance evaluation of VS
· Ensuring VS are paid accurately and timely through payment process
· Support management in staff recruitment
Customer service
· Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating to venue staff coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.
Founded in 2004 with a primary focus on executive search, HRSI expanded its services in 2009 with Human Resource Solutions Private Limited (HRSPL). As a leading HR service provider in Pakistan, we offer executive search, employee outsourcing, business process outsourcing, mass recruitment, pre-employment screening, employee outplacement, training, and more.
Based in Karachi with a regional office in Islamabad, our team of over 120 professionals serves over 200 clients globally and locally across 22 industries. We are affiliated with the Kilpatrick Group, a global executive search firm with offices in multiple countries.
