Job Description

Management Level

Manager

& Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human-led technology to enable professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology to enable and drive human innovation, and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex, and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

Our Resource Management (RM) team ensures that we have the right people for the right jobs, at the right time, in the right places. Resource Management works collaboratively with our business to deliver successful people deployment solutions and build quality client teams. We play a key role in the delivery of our People Priorities; Fair Work Access, Diversity & Inclusion, Talent Development, Engagement and providing Career Enhancing Experiences for our people. As the workforce of the future takes shape, it’s an exciting time to be in Resource Management and play a pivotal role in driving our strategy and ambitions forward.

As a Resource Manager, you will support the day‑to‑day delivery of people deployment solutions in a dynamic environment. Partnering with stakeholders across SATIC, you will use Management Information (MI) and commercial insight to inform resourcing decisions and escalate risks or challenges as needed

The Resource Manager supports the effective deployment of people across SATIC by ensuring the right skills are matched to the right work at the right time. Reporting to the Resourcing Lead, this role works closely with engagement leaders, talent teams, and fellow RM colleagues to deliver high-quality resourcing outcomes that support client delivery, people priorities, and workforce sustainability.

The Resource Manager operates in a dynamic environment, applying sound judgement, strong stakeholder engagement, and data-driven insights to balance business demand, utilisation, and employee development.

Experience required:

5+ years in resource management

Experience within professional services, consulting, or technology environments advantageous

Exposure to global or multi-location teams is a plus

Responsibilities of role:

Resource Deployment & Day-to-Day Resourcing

• Manage day-to-day resourcing activities for assigned portfolios, projects, or capability areas
• Allocate resources in line with demand, availability, skills, development needs, and business priorities
• Support rapid response to changing client and project requirements, escalating risks or conflicts to the Resourcing Lead where required

Stakeholder Engagement & Support

• Build effective working relationships with engagement leaders and managers to understand resourcing needs
• Provide guidance on resourcing options, availability, and trade-offs within agreed frameworks
• Partner with Talent and People teams to support onboarding, transitions, and mobility

MI, Reporting & Insights

• Maintain accurate resourcing data and ensure timely updates within resourcing and financial systems
• Produce and interpret Management Information (MI) relating to utilisation, capacity, and demand
• Highlight trends, risks, and opportunities to the Resourcing Lead, contributing to informed decision-making

People Priorities & Talent Experience

• Support fair work access, diversity & inclusion, and transparent deployment practices
• Contribute to career-enhancing experiences by aligning assignments with development goals and skills growth
• Help enable balanced workloads that support engagement, wellbeing, and retention

Governance, Process & Continuous Improvement

• Ensure adherence to PwC resourcing policies, processes, and controls
• Support continuous improvement initiatives within Resource Management, including system and process enhancements
• Participate in change initiatives related to workforce models, technology, and ways of working

Desirable skill sets include:

Technical & Professional Skills

• Experience in Resource Management, Workforce Planning, Scheduling, or Talent Coordination
• Strong numerical and analytical skills with the ability to interpret MI and highlight insights
• Good understanding of professional services or project-based delivery environments
• Experience using resourcing, financial, and reporting systems

Interpersonal & Communication Skills

• Strong relationship-building skills with the ability to work collaboratively across teams
• Clear and confident communicator, able to manage expectations and escalate appropriately
• Ability to influence at peer and manager level using data and sound reasoning

Behavioural & Mindset Attributes

• Highly organised with strong attention to detail
• Able to manage multiple priorities in a fast-paced, changing environment
• Proactive, solutions-focused, and comfortable working with ambiguity
• Committed to PwC values, inclusion, and people development

Special work requirements:

• Ability to work under pressure in a fast-paced, dynamic technology delivery environment.

Mental & Environmental Demands

• High level of concentration and attention to detail when managing multiple priorities and deadlines.
• Resilience and adaptability to frequent changes in project scope, timelines, and resource availability.
• Strong interpersonal skills to manage complex stakeholder relationships across global teams.
• Comfortable working in a hybrid environment (office and remote), leveraging digital collaboration tools.
• Ability to quickly learn and adapt to new technologies, tools, and processes.

Business change accountability:

• Supporting implementation of new RM processes, tools, policies, or ways of working.
• Communicating changes clearly to stakeholders and reinforcing adoption in day-to-day resourcing.
• Identifying resourcing risks caused by change (new skill needs, structural shifts, demand surges) and escalating early.
• Contributing ideas for continuous improvement, efficiency, and better stakeholder experience.
• Remaining agile and responsive during organisational changes, operating model shifts, or strategy updates.

Finance/Resource accountability:

• Supporting utilisation targets through effective matching of supply to demand.
• Ensuring resourcing decisions consider cost, rate alignment (where applicable), and delivery affordability.
• Maintaining accurate resourcing data that impacts billing, time capture, forecasting, and reporting.
• Flagging financial and capacity risks (under/over-utilisation, bench risk, misaligned allocations) to the Resourcing Lead.
• Following controls related to bookings, WBS/codes, time recording dependencies, and reporting deadlines.

Communication and Interaction required:

Staff in own area (manager, subordinates, colleagues)

40%

Staff outside own area

10%

Internal Firm Services (SA Firm)

20%

Territory Stakeholders

20%

Vendors/Suppliers

10%

Industry Experience:

• Technology Delivery & Consulting: Experience in resource management within large-scale technology delivery centre's or consulting environments.
• Global Operations: Experience working across multiple geographies and time zones, managing diverse teams and stakeholder

Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

July 31, 2026