Job Description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Resource Manager II is an individual contributor who acts as a strategic adviser to implementation leaders within the UKG Pro Implementation suite. Driven by goals to reduce time to engage implementation resources for customer projects which will improve the overall customer experience, you will develop a strong understanding of UKG products, delivery methodologies, and the necessary roles and skills to match the right talent with the right projects. Resourcing within UKG Pro Suite Implementations is a dynamic and proactive environment,

where we aim for:

• Valuable – experts in resourcing process, from pipeline through assignment
• Streamlined - reduces time to engage
• Efficient – reduces time to live
• Leverages market manager expertise and input
• Ensure implementation target metrics are met, increasing productivity.

Responsibilities

• Build and manage capacity plans to proactively determine staffing needs through various tools such as Smartsheet, Salesforce and Open Air.
• Hold implementation groups accountable to business goals through resourcing data.
• Interpret sales orders and statements of work to understand products, roles, hours and delivery model.
• Produce and analyze resourcing data required to make action recommendations.
• Build a strong understanding of UKG products, delivery methodology, and the roles and skills needed on products matching the right talent with the right project at the right time. • Monitor day-to-day project activity impacts on resource utilization, proactively addressing underutilization or over-allocation of staff members
• Proactively build strong relationships with resources, gain understanding of their skills profiles/developmental interests and work with leadership and internal learning in talent planning activities.
• Successfully negotiate staffing conflicts through creative staffing solutions and alternatives and escalates sensitive or high-risk staffing situations as appropriate.
• Develop staffing processes for new businesses, new offerings and acquisitions in partnership with key stakeholders.
• Act as the point of contact for resource booking confirmations, conflict resolution, and solution development to align with business goals.
• Provide support and recommendations to continuously improve resource management processes, tools and reports
• Lead resourcing meetings and supporting business leaders to evaluate resourcing conflicts or opportunities/engagements with any other qualifying criteria • Provide reporting to senior management, including both short-term and long-term capacity planning.

Basic Qualifications:

• 3+ years Resource Management experience
• Professional Services or SaaS Implementation environment experience
• Experience in a matrix organization structure

Preferred Qualifications

• Strong communication and interpersonal skills
• Excellent presentation and facilitation skills
• Flexibility, versatility and responsiveness
• Sense of organization, discipline, and a master at task management
• Effective decision making and problem-solving skills
• Team player with a high sense of internal stakeholder and customer satisfaction.

The Resource Manager will need to be available M-F, working Eastern Standard Time (EST_ Hours

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com