Tetra Pak

Resource Planning & CSO Support Leader

Tetra Pak  •  Johannesburg, ZA (Onsite)  •  53 minutes ago
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Job Description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for Resource Planning and CSO Support Leader to lead a team pf Resource Planners and Service Administrators across Africa markets within EMEA region.

In this role, you will lead geographically dispersed teams, drive operational excellence, support business transformation, maximize operations effectiveness plus productivity and ensure world-class customer service delivery. You will be accountable for optimizing resources, developing talent, and strengthening end-to-end service operations from planning and services invoicing.

Location: Johannesburg (South Africa) / Tunis (Tunisia) / Cairo (Egypt) / Lagos (Nigeria)

What you will do

Lead People & Performance

  • Lead, coach, and develop teams of Resource Planners and Service Administrators.
  • Foster a high-performing, engaged, and collaborative culture.
  • Drive talent development, capability building, and succession planning.

Drive Resource Planning & Service Operations

  • Ensure field force assigned has the right competencies and maximize respective chargeable utilization capacity to meet customer and business needs.
  • Lead forecasting, scheduling, workload balancing, and capacity management.
  • Ensure efficient service administration, cost control, and timely, accurate invoicing.
  • Strengthen end-to-end operational accountability across Planning, Execution, Quality, and Service-to-Invoice processes.

Deliver Operational Excellence

  • Drive process standardization, compliance, and continuous improvement.
  • Monitor performance through KPIs, reporting, and visual management.
  • Promote best-practice sharing and operational efficiency across markets.

Lead Transformation

  • Drive deployment and adoption of critical business tools, including FSM and SAP S/4HANA or ECC.
  • Support transformation initiatives, organizational change, and operational readiness.
  • Strengthen collaboration between CSO, Market Operations, Projects and other key stakeholders.

We believe you have

  • Bachelor's degree in Business, Engineering, Operations, or a related field.
  • Proven experience in people leadership and coaching.
  • Travel requirement up to 20% business travel
  • Proven experience on leadings teams remotely
  • Strong background in resource planning, service operations, and service administration.
  • Experience driving process improvement and transformation initiatives.
  • Strong analytical, stakeholder management, communication, and negotiation skills.
  • Advanced knowledge of Excel, SAP, and FSM systems is an advantage.

Language Requirements

  • Fluent English (written and spoken) is mandatory.
  • French and/or Arabic language skills are highly desirable and will be considered a strong advantage.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 23 November, 2026

If you have any questions about your application, please contact Ilona Szőke.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Tetra Pak

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs.

In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose:

We commit to making food safe and available, everywhere, and we promise to protect what’s good: food, people and the planet.

LinkedIn Community Guidelines for Tetra Pak

As part of our commitment to you we will endeavour to ensure that the content on this page is positive and respectful. In doing so we ask that you respect our LinkedIn page guidelines.

These guidelines also apply to all company spokespeople.

While we welcome any posts and comments, it’s important to note that postings to the Tetra Pak LinkedIn page, from other users, are not representative of the opinions of Tetra Pak, therefore do we not confirm their accuracy.

Since we can't monitor every posting or conversation, we realise that the occasional objectionable post will pop up from time to time. We therefore reserve the right to remove posts or comments that are:

- Abusive, defamatory, obscene, or offensive

- Fraudulent, deceptive, misleading, or unlawful

- Hateful in language targeting race/ethnicity, religion, gender, nationality, or political beliefs

- In violation of any intellectual property right

- Sales pitches or commercial solicitation

- Not being relevant to the topic or content in the post that has been published

- Spamming or link baiting

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
CH-1009 PULLY/LAUSANNE, CH
Year Founded
Unknown
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