Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the look out for a passionate Resource Planning and Real Time Manager to join our Member Support team!
As Resource Planning and Real Time Manager, you will lead resource planning, forecasting, scheduling, real-time management and performance reporting across our multichannel Member Support operation. You will ensure that the right number of appropriately skilled colleagues are available at the right time across our live and non-live contact channels, balancing member service, colleague experience, operational efficiency and cost
A key part of this role is analysing performance against service-level targets, identifying trends and variances, and recommending actions to improve results. The role also evaluates the impact of automation and self-service initiatives on contact demand, productivity and resource planning, ensuring forecasts remain accurate. The successful candidate will have strong analytical and technical skills, with experience in planning, forecasting and real-time resource management
This role is based in our Hatfield Head office with occasional travelled required to our Member Support Hubs
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally
Our perks:
About you:
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Club Support UK
David Lloyd Clubs helps members to live life better with a focus on physical and mental wellbeing and a sense of belonging. We are Europe’s largest health and fitness group operating 133 clubs - 103 clubs in the UK and a further 30 clubs across mainland Europe, comprising three brands David Lloyd Clubs, Harbour Clubs and David Lloyd Meridian Spa and Fitness in Germany.
We continually innovate to offer the best products and services for families and individuals in welcoming surroundings including state-of-the-art gyms, heated indoor and outdoor pools, top-class racquet facilities, well-equipped group exercise studios, luxurious spas, kids club facilities and crèches. Our Clubrooms offer a place to spend time with friends and family or enjoy a bite to eat, our clubs also feature large and inviting spaces to work, relax and socialise.
Our 730,000+ members and over 10,000 team members make a positive impact on the communities and environment in which we operate. We have an expert health and fitness team of over 2000 and more than 680 tennis professionals work with us.
David Lloyd Clubs’ racquet facilities are unparalleled with over 1080 tennis courts as well as over 400 badminton and squash courts.
