Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Resource Planning. Consolidate efforts across WFM driving innovation and an enterprise approach for one-stop shop solutions where possible.
Job title:
Resource Planning Analyst – Scheduling
Education :
• Bachelor’s degree preferred
Experience:
• At least 2 years relevant experience
• Workforce planning analysis in an operations environment preferred
• Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
• Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.)
• Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing
Mandatory Skills:
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Strong analytical and technical skills.
• Innovative thinker with strong communication skills
Preferred Skills:
• Proven ability to perform in-depth data analysis and present insights in a clear manner
• Ability to adapt in a dynamic work environment, learn quickly, contribute solutions
• Ability to prioritize and meet timelines and deadlines
Roles & responsibilities :
• Generate daily, weekly, and monthly schedules using WFM software.
• Create and improve time-off allowance measures and allotments, effective analysis of accruals versus utilization to better inform Long Range parameters.
• Proactively highlight and provide comprehensive reports related to off-production risks/opportunities.
• Create model that effectively computes relevant inputs to provide accurate new hire & new client schedules; continually enhance accuracy of output.
• Execute PTO, Holiday & Shift Bidding.
• Execute plan for observed and non-observed holiday schedules.
• Utilize business product knowledge and efficient procedures to execute scheduling plans to meet Short Range forecast requirements, achieve optimal schedule efficiency and close any gaps
• Contribute to feedback loop for improvement in processes and procedures.
• Create standard SOP’s related to job role and to drive process improvement.
• Identify opportunities and participates in implementing improvements related to scheduling and staffing functions.
• Process updates submitted by internal customers within department turnaround time expectations of less than 48 hours.
• Provide excellent customer service and recommendations for self-service alternatives as applicable.
• Provide end to end support for relevant internal clients. Clients/customer teams requiring limited WFM support.
• Perform audits, create, and maintain key WFM platform elements such as work patterns, skill assignments, and org alignments.
• Process task management requests for delivery through Intradiem and provide frequent updates on progress towards completion.
• Monitor schedule efficiency and make recommendations for improvements.
• Acts with a sense of urgency
• Ensures attention to detail
• Additional duties as assigned
Location:
Quezon City, Bridgetowne GBF TowerPhilippines
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes.
• 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders.
• 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation.
• 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI.
At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
