At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
• Utilize Field Service Management (FSM) and planning tools to perform accurate resource planning and scheduling for field service activities, installation & commissioning projects, calibrations, training, upgrades, and other customer support activities.
• Ensure the right resources are assigned based on technical competencies, availability, readiness, location, and customer demand.
• Proactively identify alternative resource allocation solutions for urgent and last-minute requests through collaboration with Service Delivery Managers, Project Managers, and Service Delivery Engineers.
• Manage stakeholder expectations through clear, timely, and transparent communication regarding resource allocation status, risks, constraints, and alternative solutions.
• Facilitate escalation discussions across Service Operations, Market Operations, and Professional Services & Engineering teams when resource constraints impact service delivery commitments.
• Perform scope validation and planning reviews to ensure requests are complete, accurately defined, and aligned with Quality of Scope principles.
• Ensure compliance with agreed Service Level Agreements (SLAs) by responding to resource requests and planning activities within established timelines.
• Support markets in understanding short- and mid-term demand trends, workforce capacity limitations, and capability requirements while coordinating capacity adjustments through internal, cross-regional, or outsourced resources.
• Coordinate with relevant stakeholders to ensure field engineers have the necessary documentation, tools, templates, and logistical support before arriving on-site.
• Analyze long-term capacity challenges, including workforce availability, skill gaps, utilization levels, and tooling requirements, and recommend resource optimization strategies.
• Provide early visibility of resource shortages, bottlenecks, and delivery risks to enable proactive decision-making and escalation when required.
• Support FlexZone processes, understand preferred supplier networks, and manage planning exceptions through established escalation procedures.
• Maintain a strong understanding of planning tools, resource management processes, and operational best practices.
• Coordinate training demand planning in alignment with competency development plans to ensure engineers are prepared for future business and market requirements.
• Support Mandatory Kit Rollout (MKR) planning activities, ensuring timely deployment, risk tracking, prioritization of critical solutions, and stakeholder coordination.
• Monitor MKR implementation effectiveness, identify discrepancies between planned and actual execution, and provide feedback for continuous improvement.
• Collaborate with Service Delivery Engineers, HR, Corporate Travel, and other stakeholders to facilitate visa, work permit, and immigration processes for regional resource deployment.
• Bachelor's Degree in Business Administration, Engineering, Supply Chain Management, Operations Management, or a related discipline.
• Minimum 3–5 years of experience in resource planning, workforce management, project coordination, service operations, or a related field.
• Experience with workforce planning, capacity management, demand forecasting, workload balancing, and resource optimization.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions in a fast-paced environment.
• Demonstrated ability to manage urgent and last-minute resource demands while maintaining service quality and customer commitments.
• Excellent stakeholder management skills with the ability to influence and collaborate across different functions, regions, and organizational levels.
• Strong verbal and written communication skills with the ability to manage expectations, resolve conflicts, and drive alignment among stakeholders.
• Understanding of field service operations, project execution, workforce utilization, and service delivery processes.
• Experience managing escalations and supporting decision-making in situations involving competing business priorities.
• High level of ownership, accountability, responsiveness, and customer focus.
• Hands-on experience with Field Service Management (FSM), ERP, workforce planning, scheduling, or resource management systems.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications, particularly Excel, Power BI, and reporting/data analysis tools.
We Offer You
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/
If you have any questions about your application, please contact Ephraim Kwa.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs.
In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose:
We commit to making food safe and available, everywhere, and we promise to protect what’s good: food, people and the planet.
LinkedIn Community Guidelines for Tetra Pak
As part of our commitment to you we will endeavour to ensure that the content on this page is positive and respectful. In doing so we ask that you respect our LinkedIn page guidelines.
These guidelines also apply to all company spokespeople.
While we welcome any posts and comments, it’s important to note that postings to the Tetra Pak LinkedIn page, from other users, are not representative of the opinions of Tetra Pak, therefore do we not confirm their accuracy.
Since we can't monitor every posting or conversation, we realise that the occasional objectionable post will pop up from time to time. We therefore reserve the right to remove posts or comments that are:
- Abusive, defamatory, obscene, or offensive
- Fraudulent, deceptive, misleading, or unlawful
- Hateful in language targeting race/ethnicity, religion, gender, nationality, or political beliefs
- In violation of any intellectual property right
- Sales pitches or commercial solicitation
- Not being relevant to the topic or content in the post that has been published
- Spamming or link baiting
