Job Description

What You'll Do

Manage Resource & Partner Operations

• Own day-to-day resource management activities, including order validation, resource allocation, partner coordination, and operational support.
• Ensure project data is accurate and reliable to support business planning and decision-making.
• Support system administration and continuously improve the effectiveness of resource management tools and processes.
• Collaborate with cross-functional teams to deliver seamless operational support throughout the project lifecycle.

Drive Operational Excellence

• Identify process gaps, recurring issues, and inefficiencies, and support initiatives that improve quality, speed, and scalability.
• Simplify workflows through automation, standardization, and practical process enhancements.
• Create and maintain clear documentation, SOPs, and playbooks that enable consistent execution across global teams.
• Partner with regional stakeholders to embed best practices and support change adoption.

Strengthen Governance & Quality

• Monitor operational risks, process compliance, and quality standards, taking ownership of issues before they become business problems.
• Ensure processes and documentation remain audit-ready and aligned with global standards.
• Support quality reviews and governance initiatives while driving continuous improvements that reduce operational risk.
• Provide practical recommendations based on data, trends, and operational insights.

What We're Looking For

Experience

• 3–6 years of experience in Resource Management, Business Operations, Project Operations, or a similar operational role.
• Experience supporting global or cross-functional teams in a dynamic environment.
• Demonstrated success in improving processes, implementing operational changes, or driving standardization initiatives.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to connect operational details to business outcomes.
• Excellent organizational skills with the ability to manage multiple priorities and global stakeholders.
• Clear and effective communication, both written and verbal.
• Confidence working across teams and influencing without direct authority.
• High attention to detail while maintaining a practical, business-first mindset.
• Comfortable working with data, documentation, and operational systems.
• High Proficient in Microsoft Excel, including advanced formulas, Power Query and dashboard development to supportoperational reporting and business analysis.
• Experience building reporting and visualization tools such as Power BI, EasyBI, or similar analytics platforms is a plus.
• Experience with tools like Upland Tenrox, JIRA, Salesforce, or resource management platforms is an advantage.
• Familiarity with automation tools (Power Automate, RPA) or AI-enabled workflows is a plus.

What Success Looks Like

Within this role, you will:

• Deliver operational improvements that increase efficiency and reduce manual effort.
• Maintain accurate and reliable resource operations that stakeholders can trust.
• Support scalable processes that are easy to understand, adopt, and sustain.
• Proactively identify risks and resolve issues before they impact delivery.
• Be recognized as a dependable partner who brings clarity, structure, and practical solutions to stakeholder.
• Contribute to a culture of continuous improvement and collaboration

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.