Job Description

If you're a skilled Registered Nurse who thrives on problem-solving, collaboration, and making an immediate impact, we'd love to meet you. As a Hybrid Resource RN, you'll be the trusted voice on the other end of the phone, providing expert guidance, coordinating care, and ensuring patients receive timely, compassionate support. Based out of our Culpeper office, this role offers a dynamic blend of clinical decision-making, patient advocacy, and teamwork.

Responsibilities

Phone Triage

• Perform a telephone or video assessment of patient's needs and/or concerns.
• Assess the patient and family’s need for a home visit by a clinician or volunteer.
• Provide guidance, support, and education to Hospice patients and families over the phone.
• Document all communication and/or interventions in the patient’s electronic medical record.
• Communicate with the IDG, the patient’s attending physician and/or the hospice medical director or designee for medical authorizations, pain and symptom management, changes to the Plan of Care, and other exchanges of information.

Support for Clinical Supervisors and Case Managers

• Pain and symptom follow-up calls
• Medication refills
• Supply / DME orders
• Maintain compliance and quality audits
• Notification of patient deaths to attending providers

Qualifications

• Graduate of an accredited nursing program
• Current Virginia Registered Nurse license
• Minimum of three (3) years of experience as a registered nurse within last 5 years
• Proof of acceptable automobile insurance and reliable transportation
• Reliable cell phone/Home phone with local number and coverage

Skills & Abilities

• Expertise or high knowledge in pain management, symptom control, crisis intervention, and family support
• Demonstrated critical thinking skills and excellent clinical judgment
• Experience with electronic medical records (EMR)
• Knowledge of regulatory requirements in hospice
• Strong organization skills with sharp attention to detail
• Excellent communication, customer service, and interpersonal skills

Typical Physical Demands/Working Conditions

• Communicate by phone, writing, typing, speaking
• Work may occur in office, patient home, or community settings
• Must be able to work in home environments that have difficult working conditions including, but not limited to cramped space, pets, dirt, allergens, smoke, no chairs
• It may be necessary at times for employees to work beyond scheduled work hours to ensure adequate patient care
• Able to push, pull, or lift 50 pounds, push up to 200 pounds in a wheelchair
• Drive long distances
• Must be prepared to complete EMR at bedside in varied environments

We offer competitive wages and a comprehensive benefits package.

Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.

**Actual starting pay will be based on relevant experience and qualifications**